Beverly Hot Springs

I love this place. Everyone that works here has been very sweet. It’s one of the great jewels of the city - a true thermal hot spring from over 2000 feet under Los Angeles. The hot springs are peaceful & in a cave with a beautiful Buddhist shrine. The place is impeccably clean, the towels are always clean & the staff is overly accommodating.

Super clean place, quiet, and not as busy as other spas. The natural spring water feels like velvet on your skin. I've always been happy with all the services I've received at the spa. I've gotten the bodyscrub, the bamboo massage, and body care treatment. All wonderful.

Arrived shortly after they opened on a Thursday. Staff was friendly and professional. Gated parking lot for facility is available. Slippers are provided if needed. Lockers are available too. Facility is clean and well maintained. Too bad the waterfall in the lobby is not in service though. I used the hot spring tub, cold plunge, wet steam room and dry steam room. The spa was not crowded, very peaceful. I also got a body scrub service which is discounted during happy hour. Bathing suits are optional in spa area. There are plenty of places to sit and relax. Will return in the future to try other services. I did have to call to reserve service the day before vist because website didn't work for me, staff was very helpful in booking service for myself and my mother.

I'm sure it looks the same as it did in 1984. I left wondering how they passed their health inspection. We went for the hot spring aspect of this spa. But I rather hit and outdoor hot springs or go to a quality spa. I had a body scrub and it was the least enjoyable service I've ever had at a spa. It hurt, and I was there to relax. This was all done on a portable massage type table in stall next to four other stalls with ladies. The towel they had me rest my head on smelled so bad I couldn't put my head down. This is where my concern for health and safety came in was with the products being used, the proper handling, and the sanitation.I ended my session with a scalp massage. There was a lot of strange hitting on the top of my head and very little massaging of the scalp. This like the scrub, was not relaxing or what I expect. It ended with washing out the oil that was put on my hair (not on my scalp). The quality of shampoo and conditioner was that of dollar store products. One of three hair dryers worked properly. No brushes or combs. Sadly, I was relieved when it was all over. The ladies at the front desk were best part of the visit as the had great customer service.

I’m going to Beverly Hot Springs Last Saturday, I really liked soaking in the mineral water there. It made me feel relaxed and happy when I came there.

Worst experience and customer service by spa attendant on Men’s floor. The young guy who works here provided bad customer service. The rule 2 hours sucks like the policy of entire facility. Never again

As much as I love a natural mineral bath, the woman working inside the spa is incredibly rude and stressful. Also be warned that it does not close at 8:00 as listed on the website and google maps, it closes at 7:45, so be prepared to be rushed out of the baths at 7:45 on the dot. And it’s not because I was there at the end that she was rude, as her energy was rushed and short from the moment I arrived. Even in the signs all over the facilities, you can tell the energy is extremely negative — the signs are not "please no cellphones", they’re like "NO CELLPHONES OR YOU WILL BE KICKED OUT NO REFUND" all over the place. It really sucks to pay for a relaxing experience and get the opposite. I kindly asked for a refund as a customer courtesy when I made it to the lobby (before 8:00 for the record), and I was immediately shut down and told "if you don’t like it, don’t come back."