Zen Springs - Boutique Bath House

This place is a rip off. Went on a Wednesday night, pre-booked a "2-person VIP sauna & whirlpool", yet when we arrived there was no one at the desk & the staff person that did finally come to the lobby acted rushed & scrambled. We were then led to an infrared sauna room (website does not advise that the saunas are infrared, NOT traditional sauna) where the units were not even on, and were told that the whirlpool room would be cleaned at that time, so we would have "no access to it for at least 20 minutes". We could hear the staff member directing another person on /how/ to clean the whirlpool, as if it was her first time on the job (at 8pm on a Wednesday). We were also directed that "the area would be closed down so you have the entire hall" which consisted of the sauna room, whirlpool room, bathroom, and laundry room. No mention of the fact that there were cameras in said hallway…thankfully my bf spotted them before I went in front of them nude. The towels provided were also musty-smelling. The whirlpool room was nice, but the rest of the area we were in was creepy & dark. Felt like a perfect setting for a murder rather than a relaxing spa experience. Don’t waste your money!

This was exactly what I needed! The communication with the employees was seamless, I felt like I got exactly what I was promised, the lighting was incredible, the rooms are clean and so cozy/viby! I will be coming back, and highly recommend this to anyone who wants a quick relaxing sauna or spa date, it is the best!

I loved this place! I knew the reviews going and didn’t expect much but they really impressed me! This place has such bad reviews, i didn’t have that experience there was no mold no moldy smell. Towels were clean didn’t smell. the front lady was very cool and helpful. Able to same day book. Everything was pleasant and just what we wanted. We brought our own epsom salt and were allowed to use it. I had a really good time! I booked the vip room, i didn’t expect a shower but it was nice after the tub.

The room's clean, nice atmosphere, very enjoyable and you can play music.

Very relaxing and romantic spa! The atmosphere is soothing from the second you walk in with a type of floral aroma. Staff is friendly, answered all my questions over the phone and explained everything in our room. The place is very clean and it seemed they sqwuigy clean ALL glass items after every use. We paid $70 for 60min in a VIP spa room and it was worth every penny! The star light ceiling, pink bath light and adjustable dimming lights sets a very romantical mood!

I would give zero stars . Came here one afternoon . There was a paper on the door with a number and doorbell . They told us we had to call and reserve online . Ok so we call the number he still had us standing outside in the cold until we reserved . Buzzed us in to a waiting room . Mind you nobody was there it was no employees working just hot and dusty waiting room . We’re still trying to figure how are we gonna get n the room . But some people walk up guy over the phone says. Can you guys let them in … like we just sat over 5 minutes in the cold they come up and you don’t tell them the same thing ? Whatever … still trying to pay I’m not feeling it I ask him could we just get a refund because we already paid . I did not like the service that was given . He over the phone replied no I can’t give you a refund . So we walk out I tell my boyfriend to just call his bank later. The guy calls him back "I can’t give you a refund " trying to argue asking my boyfriend "what does he want to do " he called about 3 times and he had to block the number …

The man at the desk was professional and politely explained everything. He set up my VIP room with candles and rose pedals pretty fast. My wife loved the experience and we would definitely come back.