Essentials by Beautiful You

I love the cleanliness of the location. I love the products they offer. I love the spa packages they offer! I have gone every month since December and I have had the absolute pleasure of Martha Cervantes being my esthetician and massage therapist. She is so attentive, pays attention to every detail of your body’s needs. She is my absolute favorite!!!!

I’m very disappointed with the front desk service at this location. I have a nail membership, and there have been ongoing issues with payments being processed incorrectly, appointments being rescheduled without my consent, and constant scheduling problems overall. When I’ve asked to speak with a manager or supervisor, they are never available. I’m told to leave a message, but I’ve never received a call back. Unfortunately, there also seems to be a lack of accountability when mistakes are made, especially regarding payments and bookings. Attempts by the front desk staff to fix these issues often result in more confusion, or they’re unsure how to properly resolve the problem. That being said, the technicians who actually provide the nail services are amazing and do great work. It’s just unfortunate that you have to navigate such unprofessional front desk operations in order to receive the service. I truly hope management addresses these issues, as the service providers deserve better support.

I am changing my review to five stars. I am blown away at how the management has responded to my feedback on a not so great first impression at the front desk. Ashure called and apologized and comped me a massage with one of their best masseuses, Valentina -who is an angel in disguise- on the day we initially requested. When I came out, she greeted me with a really sweet birthday gift and happy birthday wishes. My husband and I decided to sneakily find a way to pay for this massage because after seeing the care and kindness this company seeks to give to their clients, we want to make sure we give them our support. I felt pretty awkward coming back for service at first - I don't like being "that lady"- but I think it is important to give others a chance to make things right and be willing to let things go. I'm glad I did 😃 *Initial complaint- The front desk person charged us $225 for a package but was very difficult and confusing about actually booking us for what we paid for. When it felt impossible to get what we paid for, she wouldn't give us a same day refund. But after going back, I see she made up for it and that she actually is a sweetheart 🥰

Very terrible experience I had with them. I asked for a simple French tip with a sparkling design. Not too short because I am not used to acrylic nails. The lady proceeded to be very rude to me, complained that my nails were too short, and also told me she couldn't do the design. I had to pay full price. Do not recommend. If they can barely do this type of design I doubt they can do a better one.

The administration and front desk reception is horrible. I was getting my nails done in this salon approximately 3 months with the nail membership. I had totally forgotten to update my billing information so the receptionist just texted me to let me know that she went ahead and canceled my membership due to not making the payment. I did not recieve a call or at least was not giving proper time to call back and update my billing information. When I called back the receptionist told me that there was nothing she could do that they do not reinstate membership. She said she would talk to her manager and I never received a call from the manager. What I feel was very disrespectful and and unprofessional was that the receptionist also took the liberty to go ahead and cancel all the appointments I had scheduled out into October. What kind of manager doesn’t reach out to a customer to clarify this situation? I don't understand why I don't have the right to have service every two weeks even after the cancellation of the membership. I never consented to have my appointments canceled. Horrible experience very disappointing, new owners are ruining this salon.

I have to praise ERIN for salvaging my hair this past week!! I went to Melissa Valero at Contere Salon and she completely botched my balayage! Thankfully I was able to get in with ERIN a couple of days later and she did an AMAZING job working with what she had! I walked in and was immediately serviced with a glass of red wine (I had a glass of champagne later as well ) ERIN was very patient and took her time thoroughly considering how she could best help me and left me feeling beautiful again. She is definitely my person from here out!! Thank you ERIN!! See you in a few weeks!!

I want to start this out by saying the dating staff here is amazing and have been here a lot. I booked a wash and style with Shawna almost a week ago. She was 30-40 minutes late to get me. She washed my hair and told me she was charging me $75. I said okay. We get back to her station she leaves for about 5 minutes. She comes back and is ranting and raving she doesn’t have time to do my hair. I had immediate plans and she said she would rough dry it. I walked out after 20-30 minutes in the chair with wet hair and clothes. I walked out on my own because she took off again. So I was with her 20-30 minutes, I left with wet hair, and she was nowhere to be found. She acted bizarre and erratic the whole thing. I’ll attach a picture of what my hair looked like after.