JCPenney Salon
JCPenney Salon in Laredo offers a diverse range of hair services, from cuts and styling to coloring and highlights. While the store itself provides a convenient retail experience, the salon’s quality can vary significantly. Skilled stylists, such as Brenda Zamora and Mariana, have received praise for their precision and creativity, particularly in color work and custom cuts.
However, inconsistencies in service—including miscommunication about hair length, unprofessional wait times, and occasional neglect of appointments—have led to dissatisfaction. Attention to detail and reliability remain key areas for improvement to ensure a consistently positive experience for all clients.
Features and services of JCPenney Salon
Service options
- On-site services
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Amenities
- Toilet
Planning
- Appointment required
- Appointments recommended
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
JCPenney Salon is in position 34 out of 34 in gay-friendly spas in Laredo
Customer Reviews
JCPenney Salon has a rating of 3.7 out of 5 based on over 24 reviews on Google
I had been getting my haircut here with a girl that no longer works with JCP. A few weeks ago I returned and accepted to be attended by any of the girls. It was awful, I am not going back. They could not give me a long layers cut. They cut all the length, uneven and to the shortest layer . I love the store, but this was a very bad experience with the salon.
Ms. Brenda Zamora did a beautiful job! I hadn't had my hair professionally done in years. She put my hair back to its natural color (after I mucked it up a few months ago) and added partial highlights. She then styled it. Very happy.
Worst place ever, made an appointment w a salon lady who mentioned (appts were priority). Day of the appointment, no one checks you in, no one in front desk, long wait upfront, and then I get helped 10 minutes later & then the salon lady leaves without knowing she has other appointments (which she booked). Very unprofessional! 10/10 DO NOT RECOMMEND! Save your time & money!
DO NOT GO THERE!!!! I went to get my hair cut just to get long layers. I HAD long hair and my longest layer reached my butt and I specifically said not to cut ANY length and that i wanted my hair cut in a "v" cut. She agreed and referenced "long layers". I ended up with short hair and up to my shoulders!!!! And no sign of a "v" cut. Instead there weird chops everywhere. I’m so mad I wish they would just refund my money but that would be no help since the damage is already done. I really hope they see this and learn from this so this doesn’t happen to any other girl out there. I guess she though it’ll be okay to chop off all hair with any sign of "damage" but let me reiterate that I had said to not cut ANY length. I’ve been growing my hair out for a long time so I can get this specific hair cut. My hair means so much to me and I regret coming to this place so much. Thanks a lot for ruining my hair. If you see this I want my money back and hair extensions.
arrived on time for my appointment, she took two more clients and left me at the sink for 15 minutes or more I started sneezing my pain hurt neck she was charging and another client cut her hair hair finished a dye is inconsiderate this is not professional
Mariana does a great service She did a awesome job on my highlights when I had completely black hair.
I booked with Nena for a full foil highlight. After going to 4 stylists within the past year, I finally found someone who could do what I wanted...a bright ash blonde. Nena did an impeccable job. Thanks a lot!!
Information about JCPenney Salon
Address
JCPenney Salon is located at 5300 San Dario Ave, Laredo, TX 78041, United States
Phone
The phone number of JCPenney Salon is +1 956-718-9961
Website
The website of JCPenney Salon is: jcpenney.com/locations/tx/laredo/salon-laredo-tx-658.html
Business Hours
Monday: 11:00–19:00
Tuesday: 11:00–19:00
Wednesday: 11:00–19:00
Thursday: 11:00–19:00
Friday: 11:00–19:00
Saturday: 11:00–19:00
Sunday: 11:00–18:00