Marriott Long Beach Downtown

I stayed here during the FD weekend in October. The check in went smoothly but the hotel was quite packed due to the event. The resort fee amenities were decent and I was able to use them all. The room was clean and location was perfect as it was a quick walk to where the race was being held. Would definitely stay here again.

Overall a good experience! The rain really dampered our weekend, but certainly not the hotels fault. The hotel has a nice vibe and the staff was very helpful! My couple of small pieces of feedback: The lighting in rooms was a little harsh and didn't provide a lot of options. My wife has chronic migraines, so that was a little disappointing. The pillows were extremely soft, in a bad way honestly. Also the water and ice machine seemed very outdated and wonky. It didn't dispense either very well. The pool looked absolutely awesome! Maybe next time we'll get to use it. I did get to try the hot tub, I think I was the only person crazy enough to. It was really peaceful. My wife took advantage of the yoga classes, which she loved. The baristas also deserve a shout out for being the friendliest staff members onsite!

We stayed here the night before our cruise. Truthfully, we have zero complaints......from check-in to check-out was good. |The hotel is in a good location and near several restaurants that can be walked to. Inside the hotel is a coffee/gift shop; while it wasn't open all day, we had no problem finding a time when it was open. |Breakfast was included with our booking and quite adequate.

We were with a tour group over New Years. The hotel was decorated for Christmas and was so pretty. Close to the water where the Queen Mary was docked. Lots of good restaurants nearby. The 'North Pole Park' was lit up at night. We felt safe knowing the room keys had to access the elevators.

The property and location were excellent; however, I was ultimately disappointed by the lack of service and communication provided to both me and my parents during our stay. I reached out weeks in advance to request the use of my Nightly Upgrade Awards to secure a suite for my parents—specifically a suite. I rarely make such requests despite spending over 50 nights per year at Marriott properties, but for this stay I hoped to take advantage of a benefit that Marriott Bonvoy promotes for its loyal members. Unfortunately, Rey was unresponsive to my request for assistance. Rather than offering solutions or demonstrating empathy, he chose to ignore my inquiries altogether. Despite low occupancy and suites clearly listed as available for booking online, I was met with inconsistent explanations, excuses, and an overall sense of apathy toward what should have been a straightforward request. Having worked in luxury hospitality management for over four years, I am well acquainted with what professional, sincere service looks like—and this experience fell short of that standard.

We loved our stay here. We moved over from the airport location and the staff was very welcoming. We were able to check in early and had a wonderful harbor view from the top floor. The pool is small and doesn’t get direct sun. The location is great to walk around but there are lots of homeless people. I would definitely stay here again. The room was clean and spacious and the beds are always comfy. It was very quiet.

The hotel is clean but I would not recommend working with them on large events. Our wedding was a mess. We had our wedding room block booked here and there were SO many mistakes. We're the bride and groom and we didn't have a room that night ready because you accidentally booked someone else into our room. Then after it was fixed you charged the former occupants of our room on their credit card without consent. Luckily we're family so we fixed it amongst ourselves. Also they booked the wrong room rate for 5 families despite signing a contract with you guys. I would not recommend this place for anyone with a large party. My brother who is a marriot elite member for over a decade now had a room transition one day and they're still messed that up as well. He didn't get a room till 8pm the following day.