Hotel Cleveland, Autograph Collection

Had a very pleasant stay here! The hotel’s architecture and aesthetics are incredible. The lobby and restaurant/bar has a breathtaking, historic atmosphere. The rooms themselves are modern and updated. The bed was so comfortable. The menu for their main restaurant was impressive, and the food very tasty. The service was impeccable, my server Johnathon was fantastic. Very attention, personable, and professional. Look forward to staying here again!

The positive first: the location is great and closed to everything we needed. And there are somr beautiful chandeliers in the lobby. Now everything else: the hotel is tired and in desperate need of refurbishment, especially in the guest rooms. Dark, dank and a bit musky all around, lacking some of the very basic amenities you'd expect for the price tag (side tables, charging points, bathroom fan, electric doors etc). Our room did however have a comically large, obstructive floor lamp which was neither useful nor designer so there's that. The bed also has the most annoying sheets set up (no duvet cover, just a sheet sandwich) which always makes people feel that things aren't sanitary. But the real cherry on top of this particular disappointment cake had to be on the 1st night when we ordered 4 drinks (2 cocktails, 1 double JD & coke and a double shot of whiskey neat) and the bill came to $156 USD!!! Had to check it a few times with the bartender who confirmed the price and that they'd auto-added a mandatory $25 tip to the already ridiculous bill ... you can't even make it up! So in short, ok hotel if you're desperate to be right downtown. Otherwise, I'm sure you can do better than this distinctly average hotel mascarading (and charging!!) for luxury! P.s Breakfast and parking were not included ... and our rooms weren't ever refreshed despite a 2 night stay. Thieves.

We stayed here for the Sleep Tokem concert at Rocket Arena. I picked it due to proximity and high ratings, I didnt realize that not only is the arena close, its actually connected! You walk about a third of a mile through a shopping mall (with food court) right by Jack's casino, and then follow a pedway that goes to rocket arena as well as the baseball stadium. The rooms were nicely appointed, the staff was friendly, amd the bar had some good scotch. Very convenient.

GPS will direct you to the side entrance (21 plaza) which is locked. The hotel should at least place a sign for directions. On arrival, must lift luggage up a flight of stairs to get to reception because elevator is slow. Front desk is friendly but maintenance is rude not even bothering to stop vacuuming when you try walking by. Room lighting is dark especially with dark wall paint and muted lighting. The heater next to the bed is noisy. Not many plugs in rooms and a ridiculously huge decorative floor lamp took up a lot of room while not giving much light. Self Parking is $48/day and Valet is missing at 7am. Garage elevator appears broken took the stairs. The stay was ok but would prefer a newer hotel.

We stayed here mostly from seeing the pictures online, it looked exactly like our kind of place. Was close to the places we planned to visit, had a restaurant inside, had rooms big enough for a family of 5. Had a casino attached to the building with inside access which was just bonus points as we like a night out. It checked all the boxes. As we arrived the building, sign and lights were impressive and nostalgic feeling. Valet service was great addition. Checking in was quick and easy, they even included free full size water bottles any time we asked, no limit. Heading to our room for a family of 5 we didn't know what to expect. As we exited the elevator, we walked straight ahead down a short hall that ended in double doors. That was our room!? We've never had a room like this from a hotel. The space was large, had dining room table, living room space and separate bedroom with 2 large beds and large marble tiled bathroom. Views of the city were great from multiple angles. The breakfast restaurant had great breakfast choices while playing post modern jukebox the entire time which was also awesome. Great city views if you're lucky enough to sit by the large window. The bar/restaurant at night was also great, good food choices, good service and plenty of space including couches/comfy chairs for our family to hang out for awhile, eat some food, play cards and spend the evening without being rushed out. Coming from Chicago for a weekend trip, people might say, wow cleveland, must be so exciting.. gotta say, this hotel made the entire trip. We would go back to Cleveland just for this hotel experience again honestly. Side note, my 8 year old lost a tooth one evening while at the restaurant. One of the servers heard about it, brought him an ice cream and $5 of her own money for losing a tooth, beating the tooth fairy to the punch. Ive never been to any restaurant where a server gave US a tip lol. Great place and great people!

I stayed here for the Browns and the Cavs game and the overall service was amazing. From checking in at the front desk, working out in the gym and eating breakfast at the Mowery's. Everything was top notch. The rooms are new and I love the smell in the hallways. The food was delicious. I recommend you staying here. Love all the upgrades. JOB WELL DONE HOTEL CLEVELAND

My stay at this hotel was truly a wonderful experience. The property was exceptionally clean, with a modern yet collective style that made it feel both unique and inviting. From the moment I walked in, the place smelled fresh and welcoming, setting the tone for a relaxing stay. Adrianna at the front desk was outstanding — friendly, professional, and attentive to every detail. She went above and beyond to make sure I had everything I needed, and her warm demeanor made check-in smooth and pleasant. Damon, my waiter, provided excellent service throughout my visit. He was attentive, personable, and made sure I was well taken care of the entire time. Overall, I felt right at home here. The staff’s kindness and the hotel’s atmosphere made my stay memorable. I would definitely recommend this hotel to anyone looking for comfort, style, and exceptional service.