Neiman Marcus

Brianah Jackson is a doll! She is helpful and communicates thoroughly. I appreciate her transparency when I ask for her opinion and I could not ask for a better personal shopper! She goes above and beyond and that is why I continue to shop with her at Neiman Marcus.

Do not use their gift wrapping!!! Looks like a 3 yo wrapped this gift! Called to speak to someone and told no longer have customer service. They CHARGED my husband for this. We are on our way to a wedding and now will have to stop For wrapping paper and wrap in the car! Ridiculous!

Neiman Marcus always delivers an exceptional shopping experience! Their selection of perfumes and clothing is impressive, offering high-quality, luxurious options that are hard to find elsewhere. The customer service team is attentive and knowledgeable, making the experience even more enjoyable. I always leave feeling satisfied with my purchases and appreciate the elegant atmosphere they create. Highly recommend Neiman Marcus for anyone looking for top-notch products and outstanding service!

Asked an associate if they sell plus size clothing as we needed a gift for a family member. She had the audacity to ask my wife if it was for her. My wife is at most a size 8.

I had an extremely frustrating experience with Alan during a recent visit. I was attempting to get a refund on the same card I originally used for the purchase. I repeatedly explained that I paid using Apple Pay, which generates a different device number for security. Other Neiman Marcus associates clearly understand this system: the number on the receipt will appear different from the actual card because Apple generates a separate key to protect your information—that is literally the point of Apple Pay. Despite me opening my banking app to show Alan that the charge was indeed on the correct card, he continued to insist I was using a different card. I asked him to involve the manager, and while he called, he only told the manager that I was trying to use a different card, without explaining the situation correctly. Other associates have processed refunds for me before with no problem—they understood exactly how Apple Pay works. Alan’s unwillingness to listen, learn, or provide basic customer service made the experience unnecessarily stressful. I expected far better professionalism and knowledge from Neiman Marcus staff.

Giving a 5 star just because of Irene! The woman is a gem. Walked in this high end store just to look and walked out with 2 perfumes worth $800. She didn’t judge me she was so helpful and honest. I now want to shop there just because of her

Updated review May 2025: While this whole mall is sparse and sadly on its way out, Neiman's is still all right for shopping. The selections are somewhat slim, but nicely curated. It is one of the few places a curvy person can find their size in the upscale brands. Sooo thankful for that! Love the clothing, wish they had more comfortable but beautiful shoes, and adore the perfume and makeup counters. As long as they're here, I will return whenever I can, if only to shop for gifts or the occasional silk blouse. Old review: Mostly very happy with this location. They've got the latest and greatest designer goods in an easy to navigate arrangement that tempts you at every turn so that you can only leave the store with complete reluctance! This visit I bought a couple of items from the Dior counter. The sales associate, Ms. Lee, was splendid as she welcomed me and was able to help me find the one thing I came in for as well as something else I had no idea I needed but it turns out I do. Her willingness to explain products and suggest items was really delightful and not pushy at all. She was encouraging and kind as she demonstrated an eye cream and other products. I was very happy to work with her. Now for the not as happy stuff: When I walked in the store, plenty of listless, lifeless sales associates were around. Some slouched with their entire upper body heaved out over a counter in an exhausted and surrendered looking pose, chatting with one another, some just staring into space. There was only one person who said hello to me and asked if I needed help, and when I explained the purpose of my visit, she personally escorted me to where I wanted to go. I thought she was was marvelous, but sadly didn't get her name. The other crummy thing is in the parking area. There is little to no signage anywhere as to what door is Neiman's. They should not assume one would know that several entrances are for them. I would like signs on the columns of the parking area. Also, it just looks so grim compared to the rest of the freshened mall. Maybe in time they'll get around to better signage and slightly more consistently engaged associates. I still say 5 star, because Ms. Lee demonstrates the old NM spirit and did save my day!