Super Star Car Wash - Cotton Ln & Bell Rd

I’ve tried this place multiple times, and I have never been satisfied with the car wash. In the past, I used the $10 wash and consistently found many areas still dirty afterward. I ended up having to clean my car myself using the provided towels and window cleaner, which completely defeats the purpose of paying for a car wash. Today, I decided to give it one last chance and paid for the $18 wash, expecting noticeably better results. Unfortunately, nothing changed. Numerous spots were still dirty, and the quality absolutely did not reflect the price. The bug remover they spray on does nothing. Any bugs left on the car have to be manually wiped off using the towels and window spray. If anyone thinks I’m exaggerating, feel free to join me on my next visit for proof—but that visit will be solely to document the results, as I will not be returning as a customer.

I bought a membership for $28 a month with the understanding that I could cancel it at the end of the season as we are snowbirds. I went to cancel it and there’s no way at all I can sign in to an account to do so. I tried doing it by license number, email, and the third option of sticker number was not available to me because they never gave me a sticker! I have not had any problems getting the car washes, however I contacted their customer service and so far I haven’t been able to even find a phone number. They want to do everything by email. In the meantime, time is clicking and they will end up charging me for an extra month. I even stopped by the car wash and they said oh you have to use the Arizona location not your home location for your license plate so I went home and did that. Made no difference If it’s going to be this difficult, I won’t do business with them anymore …………… While your response sounds lovely, that was the first thing I did was contact you by email. I received a response asking for additional information which I sent the same day. I received it. I have yet to hear back from anybody, and there is no phone number to call. I stand by my review at this point.

I had such a great experience thanks to Katelund and her outstanding customer service. She was incredibly friendly, knowledgeable, and genuinely passionate about her work. She took the time to explain everything clearly, made helpful recommendations, and made the entire visit smooth and enjoyable. It’s rare to meet someone who so clearly knows and loves what they do, and it truly shows in the way she treats customers. This level of care and professionalism makes a big difference—I’ll definitely be back because of her! Give that girl a raise!!

Super Star Car Wash is one of the best car wash I been through. Most car washes don't get the top of my car very good, but this one does. They also have great vacuums and clean towels and a powerful blower.

I love this company these guys really care about what our cars go through on a daily basis they take their time to find the best opportunity for my car wash needs. Katelund is amazing . I’ve never seen her not smile every time she greets me. I feel like she knows me and I never feel any type of pressure very helpful and amazing human being. Thanks for such a great experience. I will be back and telling my friends..

Absolutely love Super Star Car Wash — and a huge reason why is Kaitlin at the entrance. From the moment you pull up, she greets you with the biggest, most genuine smile and instantly sets the tone for a great experience. She’s incredibly friendly, patient, and actually engages with you while helping you figure out the best wash options instead of just pointing and rushing you through. Kaitlin consistently goes above and beyond — she explains things clearly, makes great recommendations, and takes the time to interact like she truly cares. You can tell she enjoys what she does, and that energy makes a simple car wash feel like excellent customer service done right. People like her are the reason I keep coming back. If you’re visiting Super Star Car Wash, Kaitlin is a standout and deserves major recognition!

I am writing to commend the exceptional service I consistently receive at your Surprise location. Each visit is a positive experience, largely thanks to the outstanding contributions of one of your dedicated team members, Kaitlyn. Kaitlyn consistently exemplifies professionalism and an unwavering commitment to customer satisfaction. Her extremely helpful nature and remarkably personable demeanor make every interaction a genuine pleasure.