Secrets of Rockford

Very disappointing experience. The place was quiet as a church. Was not greeted when entering. Noone else was there. Small selection and unable to open packages to see if products are sturdy . Was told not to open very rudely by associate. Did not receive the discount advertised for the day. Will not return.

Bri is so nice. Great store. It looks small, but it's actually pretty big. They don't have much clothing for men, but what they for women is nice. Support local businesses.

I visited Secrets on Tuesday night and had a disappointing experience. Despite the store being nearly empty, we weren’t greeted or acknowledged upon entering. The atmosphere was also uncomfortable due to the loud, explicit rap music playing — including profanity and repeated use of the N-word — which felt inappropriate for a public retail space. We noticed a significant price discrepancy on certain items as well. For example, the video head cleaner was priced at $25 here, compared to just $14 at the Janesville location, even though both stores use the same distributor. The markup at this store seems excessive. When it came time to check out, the difference in customer service between this location and Shockwave in Janesville was immediately clear. The staff member was noticeably unfriendly and unwelcoming, which left us with a very negative impression. Overall, our visit was disappointing, and we likely won’t return.

Stopped in on a Saturday night and amber was amazing at helping a friend and I find some new toys to spice up our evening with. Not only was she patient with us but took the time and was very knowledgeable on the inventory that was in the store. Most definitely will be returning back great deal and amazing staff.

Been sitting here since 939am they were supposed to open at 10 am and it now is 10:56 am still no empolyees on site. Very unprofessional and unreliable merchant.

Very organized and awesome staff. Amber was a great help for me and my partner! Fast experience for us both! Highly recommend! (:

Not very welcoming for a kink store.