Best Buy

Chris helped me today with my Meta glasses, he was very very helpful and knowledgeable about the glasses. So knowledgeable that while I bought a different option he explained to me in great detail the difference between the models and being that I am going to Europe the difficulties I would run into while over there. I really appreciate this type of service because he was not just interested in making a sale he was genuinely helpful in making my experience great!

Took my 82 year old mother here to get a new PC. On both visits Daley from geek squad was awesome. Knowledgeable, reassuring, and very helpful. Despite the fact that the place seems understaffed, he managed working with my mom and another customer to get her new PC all set up and all of her questions answered. Extremely calm, gracious and patient.

"Terrible experience at Best Buy! Security guard harassed me & falsely claimed to be a cop in front of my kids. I had to contact Denver PD to resolve. Unacceptable. 1/5 stars #BestBuy #CustomerService"

Lawrence at the Meta section was incredibly friendly and professional. I tried a demo of the Ray-Ban Meta glasses, and he clearly knows his stuff! Even though there wasn't a sand color model for the demo, he showed me a similar color from a different model. I was also impressed that non-prescription glasses arrive in just 4 days!

had one of the worst customer service experiences I’ve ever encountered at Best Buy, and it was entirely due to the behavior of a manager named Zach. I attempted to return a television that was clearly defective, expecting a straightforward process. Instead, Zach immediately accused me of lying and claimed that I had put an old TV into the new box and was trying to scam the store. Rather than listening to my explanation or even attempting to look into the situation professionally, he created his own narrative about how I broke the tv and treated me like I was trying to pull some kind of fraud. There was no attempt at problem-solving, no customer care, and absolutely no respect in the way I was spoken to. Being accused of dishonesty without any real investigation is not only insulting, it’s completely unacceptable from someone in a management position. Because of the way I was being spoken too and the number of people watching the interaction at this point, I turned my back and walked out of the store, leaving the merchandise behind as I was about to act totally out of character and start screaming at this man. Needless to say, I was never refunded nor do I have a tv to watch. Definitely stay away from this store. Good customer service means handling issues with professionalism and respect, even when there’s a dispute. Zach did the opposite. He made assumptions, doubled down on them, and dismissed me outright. If this is the standard of management at this location, I would strongly recommend that others think twice before making a large purchase here.

We needed to buy a new microwave oven since our old one quit. We researched on-line for a couple of days and settled on Best Buy because the web site indicated that the model of their own brand we would purchase was available in the store on Mexico Avenue. When we got there, we were welcomed and directed to the area where those appliances were on the shelves, except for the one we would have purchased. Eventually an employee came by to enquire what we needed and we pointed out the empty spot on the shelf and showed him the print-out from their web site. He scanned the shelf tag, shrugged, and said that model was no longer on display (which we could clearly see, given the empty shelf with the shelf tag still visible). We asked him if he would check to see if there were any available in the store. He somewhat reluctantly said he'd go and check "in the back." After over five minutes, I decided he wasn't coming back, even to tell us there were none available, but the stalwart person I was with remained for another ten minutes, then finally gave up and left as well. I don't know why we even thought to go to that store, since almost the exact same thing happened several months ago when we went there looking for some other small appliance. Abandoned on the sales floor once more--for the last time--it just reminded us of our previous experience and the bad taste it left then. We drove home and resumed our on-line search, found another store, called them, and were very satisfied with their response. We will certainly shop there for small electronics in future. Never again, "Best" Buy....

Awful experience over all. Terrible customer service, product quality and also terrible paid -warranty. I purchased a coffee maker Dec last year under their special deal and also purchase extend two years warranty . The coffee maker was out of electric power supply in the end of Sep this year. I took it back and expected I can either get repair of get a substitute one since I purchase extend warranty. Unfortunately,They told me that this model is out of stock so they can only give me the money back through their Bestbuy store credit. After that I found that, They have the same model (same style and same function ) in their showroom with the ORIGINAL price so I go back to customer service again. The store manager insist the SKU number is different and what I purchase is last year not this year so it is different one. What kind of ELECTRONIC store is while you offer ‘’warranty ‘’ for customer TO PURCHASE (not free…ok) and you can’t repair it and also refuse client to get the same model just produce in different year(different SKU). When I get totally frustrated with what kind of service they can provide, I only request to refund the money to my card and I don’t want store credit due to poor quality of product and unprofessional PAID warranty they provide. The store manager also refuse that. After speaking to my friend who purchase a cell phone from them, that cell phone broken less than a month. They said it is broken with 14 days, they can take it otherwise They can’t do anything even repair .what kind of ELECTRICAL store it is !! Who sell a cell phone that only have less than ONE month life…Poor quality of the product they sell and They are not responsible to fix the problem at all…Never Purchase anything from BEST BUY….their store name should ‘’AWFUL SELLER’’