WHOLE Family - Rosemont

SCAMMED. Got ripped off over $100. No front desk to speak to. Called, got recording with instructions about 2 different avenues to get in contact with a live person about my reservation. Both were fake. They literally didn't exist. This is a SCAM.

The place has a cool theme. Water, Wind, Fire, Earth rooms. We stayed in Water room, very nice decor, but because its on the second floor, it does not cool well. The ac does not work upstairs. The coldest the room got during the afternoon was 78 degrees. I mentioned this to Whole family and they said it was because people left windows open. We left them closed and it was still very very warm. It made it difficult to sleep. The place was also filthy. Everyone is supposed to clean up after themselves but the only thing available to guests is a broom and a dustpan. The floors felt disgusting and there was a weird smell in the air. The bathroom had some sort of mold but there is no cleaning supplies to clean it with. I cleaned up as best as I could. During our stay a guest was attacked by a previous resident there on meth who managed to find his way into the residence. They were moved, police were called, and everyone was reminded not to open the door for strangers... The people who we met were very friendly otherwise. I will say I was very much excited for when our check out date came.

Exceptional service, comfortable for all guest that arrive, piece full, enjoyable, rest here is everything you would ask for, owner operates almost invisibly but also there for company and needs to address and for a comfortable stay, perfect neighborhood, close to shopping. Last but not least feels like home. Thanks for everything.

I paid for the room. Filled out all the right paper work. I get there and realize i need code to get through the front door. They texted me saying they will send the code with a video. They never did. I slept in my car infront of the house. I paid about 60 to sleep outside in the cold. I coulda done that for free

Victoria was super helpful with booking me last minute. The hostel is super clean and a great location for an amazing price. Victoria kept in contact with me and made my trip amazing, thank you.

Very sketchy place and the management is very unhelpful.

Nice and friendly