Homewood Suites by Hilton Chesapeake-Greenbrier

I absolutely loved my stay at this hotel. Annette green is such a lovely soul and kept me fed. I enjoyed our conversations. Brian was on top of it. Cater to all my needs and questions about Virginia. Let’s not forget Ryan’s awesome hospitality.

This property is outdated with old fashioned decor and furniture. Since this was a quick trip I could have easily dismissed the appearance if the room wasn’t so filthy. There was an odor in the room I cannot explain. The night stand on my side of the bed had ashes under the lamp. The table in the sitting area was filthy and chairs were stacked on the table. There was food left in the cabinet from a previous stay. The bathtub was clogged with water draining slowly when I showered. There were black spots on the very old pull out couch. As a hilton honors and HGVmax member I am seriously questioning my vacation ownership. This is the 2nd consecutive stay at a awful hilton property.

In my 1000+ Hilton brand stays all over the country this is by far the worst condition of a hotel I’ve ever experienced. I’m shocked Hilton allows this owner to fly a Hilton brand flag. If it wasn’t so late when we arrived we would have found another hotel. The carpet stains, dirty shower floor, tile grout that has never been cleaned, and out dated and worn out furnishings were just a few of the issues. The one good thing is that the staff were very nice, and we are thankful for their hospitality. But will most definitely never stay here again.

We were given a first floor room which was great since we have small kids. The room however smelled like dog or cat pee. Also everything in the room is very dated if they haven't started updating them then they should probably think about that.

Very poor interaction with front desk agent, rooms smell horrible and very outdated. Furniture and carpets are stained and gross. Poorest hilton brand hotel I've ever stayed at. Hotel messed up checkout also. I left after two nights with a receipt in hand. Three days later I noticed they still had me checked into the hotel. I called a requested to again be checked out and a refund for the nights they charged me for since I initially checked out. They realized the mistake and told me it would be fixed and money refunded. I just checked again and it is still wrong. The saga continues...

The good: the suite we got was very spacious. It had a small kitchenette with a two burner stove, microwave, a dishwasher, and full size fridge; there was a living room with a sofa/pull out bed; and two bedrooms with king sized beds and a decent amount of space besides. Each bedroom had its own bathroom. The bad: It’s pretty rundown. Scuffs and dings in the walls, the sofa was stained and faded (and creepy in my opinion), the curtains were almost all broken in some way, and stained all over. Paint flaking from the ceiling in the bathroom. Upholstery stained and faded. Also, it was a pet friendly room… and is apparently never vacuumed, because after setting things down on the floor, and my kids playing on the floor, everything was COVERED in let hair!!!!! We don’t have a pet with us, or one with hairs like this, so it didn’t come from us. Seems like the cleaning service does a really poor job vacuuming. I do not recommend unless you’re okay with pet hair. It would be HORRIBLE for someone with allergies to animals.

I was staying here based on an extended stay while my house was being worked on in February Friday. 13th, that evening, I realized that the bumps that I had on my arms, that I thought were hives were from bedbugs. I went to the front desk to let management know that I wanted another room. Because that is unacceptable, but they told me they didn't have any other rooms. And I would have to wait until the next day, so I left call the company that had placed me there to ask for me to be transferred. But they told me, I had to wait until the hotel sprayed. The room and sprayed all of my belongings. Because of the bed bugs. So when I went back to finally get my stuff because they said that the room had been sprayed, and so had my things. It was a lie. The room was left exactly how I left it. The sheets hadn't been changed. There was no smell that you would expect from someone spraying chemicals. All of my luggage hadn't been moved. They completely ignored the issue that while staying at their hotel, their guest. I was getting bit by bugs and their mattress. I didn't make a huge fuss about it when I told management that night. What was going on? But I'm still surprised that they didn't do anything about it. When I went to go, get my things I was to scared to keep my belongings so I had go buy a new wardrobe because I mean bed bugs. Needless to say I will never stay at another Homewood suites. I do not recommend Homewood suites. Even though while I was there prior the staff was very friendly. But this is something that they should have taken more seriously. Especially with hotel full of guests. Because I definitely could have put it on super blast to let everyone in that hotel know that they disregarded my concerns about the bugs that can spread like wildfire, especially since they didn't spray, change sheets or throw out the mattress.