Holiday Inn Tacoma Mall by IHG

Check in was easy, elevators were sketchy and old. The room itself was okay. Located near highway so it was quite loud, hence why they provided the room with ear plugs. My biggest issue was the pool. It does NOT look like its photos. You have to walk outside the building to get to the other building the pool is in. The first door inside wouldn't open unless you pulled very hard. You could see on the other side of it was duct taped once inside the pool it was a complete shock. The pool itself was green, like, swampy cloudy green water. So cloudy you could only see half the stairs down into the water. The hot tub was at least clear water, but the tiles in it which im sure were once white (as seen in their photos) were dark Grey, like they were never washed and grime was all over it. My partner and I didnt step foot in it. We booked for 2 nights but ended up just leaving a night early because we legitimately did not want to return. I dont know how all these 5 star reviews are happening for this place, maybe people's standards are lower, but this was definitely a regret in booking this hotel.

Positive: Very friendly welcoming staff Negative: While it was a king size room area to keep your clothes in, a cabinet was only one. Also there was no nightstand on the second side of the bed and no electrical outlet to plug your phone in there.

Stayed New Year's Eve weekend and had an overall good experience. They seemed just a little under staffed but they were professional and pleasant to interact with. The room was comfortable but the bathroom was strange - the tub/shower was half hidden behind a partial wall. Despite being on the 1st floor with a street-facing window next to the elevator it was reasonably quiet, even on New Year's Eve (not total silence but given the timing it wasn't terrible) Buffet breakfast was utilitarian but everything was tasty and well prepared - no real vegan or vegetarian options and pork is their featured protein so if you have dietary restrictions look elsewhere for meals - there are several dining options in the immediate area (Subway, Indian, a couple others). Smash burger restaurant located inside hotel is ok, decent burgers but the wait was a bit long (again felt a little understaffed for a busy weekend) and they were fairly overpriced. Again if you don't feel like going out to look for food or ordering Doordash it's an option but there are better ones. Pool was a highlight - huge hot tub and a nice enclosed pool. The pool facility was clean and well kept, a bit out of the way but accessible with ADA amenities. Pool area isn't physically monitored by staff but safety equipment is readily available including emergency phones, etc.

The room and the bed were clean and comfortable. I like that Dove products were used and included a separate hair conditioner (which is not often the case in other hotels).||The staff though could be friendlier. There was also a discrepancy in the pricing for breakfast. I was told it was $10 at the front desk but when I got to the breakfast area, the cashier said it was $17! That's a big difference. Please come up with a uniform price for breakfast so as to avoid confusion and frustration.

This is the second time I need to stay here for a roadtrip, it was bad the first time, and even worse this time: the hotel surround is extremely noisy during the night, big engine cars are popping if not racing on the nearby street endlessly until 2am, my family feel we are sleeping on an airway. The room has poor noise isolation. In my opinion this location is unsuitable as a hotel. The staffs are nice and rooms are clean.

Stayed on 12-20-25, The room appeared clean, but I was bit three times during the night. I looked for fleas or spiders, but never found them. The tub was not cleaned very well either. This hotel is booked for me by my employer. Though the staff is very friendly and helpful.

I recently stayed at the Holiday Inn and had a great experience. The room was clean, comfortable, and well-maintained. The staff were friendly, helpful, and always ready to answer any questions. Parking was convenient, and the hotel’s location made it easy to get around the area. Overall, it was a pleasant stay and I would gladly choose this hotel again. Highly recommend!