Tru By Hilton Little Rock West

Not sure where the negative reviews are coming from. We stayed 2 nights while visiting our son. Good location for where we wanted to be. Great price. The hotel was very clean. The staff was very welcoming - Chasity (or Chastity?) was awesome. Checked us in quickly and was very nice. Plenty of parking. Walking distance to the outlet mall and some great restaurants. We would definitely stay here again!

We stopped overnight. Pros: Staff was friendly. The rooms are small but clean. All the essentials. Breakfast bar is standard but staff was refreshing it all the way till 10am. Cool pool table. Great location! Cons: a noisy group was outside till nearly midnight. Ask for a room on the front side. The firepit is on the backside. The walls etc are also thin, so you will hear everything.

Positive: The front desk clerks that I met when we checked in were fantastic. Negative: Basically everything else about this hotel was terrible. The room's heat didn't work right, the doors would not shut properly and the breakfast was almost non-existent.

Rooms small, no coffee maker, food in lobby was over priced. $5 for a 20oz is a little steep. Staff though are 5 star ⭐⭐⭐⭐⭐ no problem there. Wish trash bags were provided in the room though.

Honestly wasn’t that impressed. The lady at the front was super sweet and had awesome customer service but the hotel itself wasn’t my favorite. We had been in the road for almost 10+ hours. I called ahead and asked for 2 Queen beds on the lower floor and the biggest room they had since we were traveling with 2 dogs. We get there exhausted to find out that they couldn’t actually book us the 2 queens and be on the bottom floor like promised. So we get our keys because it’s whatever we were exhausted and come to find out we can’t even get into our room. So the nice lady at the front comes up and tried to get into the room and can’t. So upon asking if there’s other rooms she said no but ends up finding us another room and it’s a single bed. Room so small that we couldn’t even walk around the bed comfortably. We chalk it up to whatever as we were exhausted. As we lay down there’s a freaken huge beetle on the pillow. That’s a nope so we call to move rooms and ended up getting a 2 queen room which worked in the end…as that’s what we wanted. So call in advance to get what you want and double check it’s what you want…

I grew up in AR, so I was very familiar with this area. Great location with plenty of shopping and restaurants nearby. The lobby area is nice if you just want to sit and chill. However, the beds were very firm and uncomfortable. I guess that’s a preference, but they weren’t for me.

I booked 2 rooms for myself, my children with ASD, and elderly mother. I AM Hilton honors member. I requested the rooms be connected and I selected Tru because we had never stayed and never will. I also requested early check in. I received an email saying I could check in with a digital key so I assumed my early check in was accomadated. Upon arrival early check in was not accomadated then the room she gave me was not waht I needed. Mary at the front desk then said they didn't have what I requested and that I should have contacted the property- as a Hilton honors customer I have never had to "contact the property " to ensure my request. After a few moments and me coming to contact customer service she indicated there will be rooms but we will have to wait till 3pm. I said find however because I was discussing my concern with customer care she then said she is declining my reservation all together. In all my year I have never been declined a reservation. This is horrible!