My Place Hotel-West Jordan, UT

Rented a room for the speedskating worldcup. The room reeked of smoke when we walked in. My wife and I have never smoked a cigarette in our entire lives. We take extremely good care of ourselves and smoking is an absolutely disgusting habit. As there was a shortage of rooms in the area due to the world cup, we decided to not raise any complaint and we tolerated the smell during our stay and went home and washed our clothes and moved on with our lives. We were very surprised to see that we were charged $150 extra for "smoking in our room" . When we contacted the hotel about the fraudulent charge, we kindly approached the manager Audrey, who lied and told us they the room did not smell before we checked in. She also claimed that cleaning staff said that it did not smell before we used the room. Those are obvious lies and utter BS as the room reeked of smoke when we entered it. She accused us directly of smoking in the room, and would not listen to us and continued to accuse us of smoking in the room. This is all lies and afterhand construct to stiff us of $150. This seem like a scam to charge extra money. This place is a dump with shotty dishonest management. Will take this higher up if their fraudulent charges are not taken off.

Positive: This is probably the cleanest hotel I've stayed in, in a long while. The staff was very friendly and helpful. Negative: It has a small kitchen, but no dishes, silverware, cookware, etc. In addition to bringing our food, this would require many additional trips to the car to bring all of these items to our room. Very inconvenient.

Nice cute and spacious rooms with a kitchenette. Very clean. We didn't know that we had to ask for housekeeping service to get our room organized. We didn't know whether it was an extra charge or got asked at the front desk if we needed one. 🤔

This is a great property! The staff were friendly, helpful, and professional, making check-in and departure easy. ||||The room was pristine! ||||We were on the 4th floor. The single elevator was clean and ran smoothly, so there wasn't a long wait to use it. ||||Clean area to exercise the dog included natural grass, artificial turf, and rocks (nice to have the options if your dog doesn't travel well). ||||In a quiet professional park area within walking distance to shopping or restaurants. If you're in the area for business or leisure, this is the place to stay!

If you like unhelpful and rude staff who don’t know anything about the hotel or how to do your job, this is the perfect hotel for you. When we first walked up to the hotel the only staff member (Kim) was outside smoking a cigarette with her friends and took several minutes to get inside to help us check in. We then had some complications with our room which we would not be able to check in and would require a refund which Kim then responded by saying she couldn’t do anything for us and didn’t know the number or email of someone who could help us find a solution and also didn’t help us figure out how to get the number of the people who could help us. Then after that she walked away and continued to hang out with her friends in the lobby. Bs service and still haven’t been able to get a refund

My husband and I are pretty nomadic for part of the year due to his work. I'm a stay at home writer so I'm usually at the hotel a lot during the day. We stayed for a month (maybe a little over), and I felt extremely safe, welcomed, valued, and cared for. If I needed anything, they were attentive and helpful. Because of our experience here, we ended up staying with another MyPlace in Reno, NV for his next job (was also an amazing stay). Overall, a great hotel with wonderful humans!

Customer service here goes above and beyond! I especially want to thank Shay and Kim for helping me resolve my issue. I stayed at the hotel for one night and ended up forgetting my laptop. I was convinced that I had taken it with me when I left and looked for my laptop for over a week. With no other ideas left of where it could be, I called the hotel to see if they had it. They did have it and held onto it for me in a secured room until I was able to come get it. They are so kind and professional! Not to mention the rooms are incredibly clean and so affordable! If I ever need to book in the area again, it will definitely be here. Thanks to this amazing team again for helping me get my belongings back. Rest assured that you and your personal items are safe in this hotel!