Holiday Inn Express & Suites College Station by IHG

I had an excellent experience thanks to the outstanding customer service provided by Rachel. I was unfamiliar with the area and got a little lost on my way to the hotel. When I called for assistance, Rachel stayed on the phone with me to make sure I arrived safely. Her patience, professionalism, and genuinely caring attitude made a world of difference after a long day of traveling. Upon arrival, I was immediately impressed by how clean and welcoming the hotel was. The lobby had a fresh, pleasant smell, and the atmosphere felt warm and inviting. My room was just as impressive—spotless, well-maintained, and beautifully scented. It was clear that attention to detail is a priority at this property. Rachel’s kindness set the tone for a wonderful stay. Her exceptional customer service truly stood out and made me feel valued as a guest. I highly recommend this hotel and want to extend a special thank you to Rachel for going above and beyond.

Reservatio made this summer to stay during TMN annual meeting. When I called the day of the reservation the hotel had lost the reservation. When I asked if they were full they said yes. The person offered no help in recommending another place or trying to see if there were any cancelations. Nothing. Long story short I left early drove home and then up at 4 am to drive back the next day. Perhaps in a college town they don’t really need to care about their customers or the problems they may cause. I am sure there are good folks working here and I just experienced two bad one in a row

We were there Oct. 15, 2025. The desk staff were patient and friendly. The room was very clean and comfortable. I was very impressed with this facility’s breakfast room. We’re on a Texas road trip and stayed at multiple Holiday Inns. This Inn has a crockpot of oatmeal along with the fixings which I was very pleased with. I like warm milk and the desk staff suggested I use the microwave in their store area! The other stops we made were not even close to being this helpful. I highly recommend this Inn.

We had an emergency and ended up at this location for a couple nights. Miguel made the entire process so easy and stress free after a very stressful day. He went above and beyond also to set us up with an extra night.

I booked a stay at this hotel and when I got to the room I checked the bed and saw that they had bedbugs. I immediately went to the front desk and asked for the room to be canceled. I left and booked a different hotel. Now I see that they still charged my credit card as if I stayed there. I always stay at IHG hotel for business. I won’t anymore.

I had a very disappointing experience during my recent stay. I was double-charged on August 5th, and as of August 30th, I still have not received a refund. I have tried multiple times to reach the hotel manager, but he has never been available to discuss the issue. Additionally, the elevator was out of service for our entire stay, which was very inconvenient. The front desk also incorrectly charged me, even though my reservation was made through Booking.com. This experience has left me extremely dissatisfied, and I am unlikely to book with Holiday Inn or Booking.com again.

Diane at the front desk is Awesome.|Entire staff was excellent folks.|Room and all amenities were spot on.|The best hotel experience I have had and I am 70 yr old hard to impress man.|I was impressed and have highly recommended this place.|Onward.