Resort Parks International Llc

Beware of this company and their membership! They cancelled our reservation on two different occasions, one being within hours of check in and the other being the day before check it. They provided an excuse or "wild fires" when there were NO FIRES!! Customer service is awful, and a complete nightmare! They put us in another hotel that wasn’t even close to being comparable to the resort we booked! They could care less that we had booked these rooms 8 months in advances, made plans with friends/family, bought tickets to events, took time off work, ect! This company does not fulfill what you pay for!!

AVOID THIS COMPANY !!! They should eliminate the word "service" from their Customer Service Department and just call it the Customer Department because there is NO SERVICE! I waited 28 hours for a return call on a reservation that was made with their online service and could not be verified through their system. Their web system is a complete joke. They extract money out of you for "credits" but if you try to apply those credits, you'll get an email saying the reservation can't be verified. They obviously do not want to spend the money necessary to serve their provide proper customer service, nor upgrade their reservations system. This company truly SUCKS. If I could give them a minus 10, THAT would be generous.

We paid our full membership. We had 5 days to cancel, but we didn't even get access to the website for 9 days. When we logged in we realized we had totally been lied to. We were told that we would be able to get condos for $299 for the week. The only reason we did this was so we could lodge a large group for destination wedding. There was nothing even available and the prices were ridiculous for other weeks we couldn't use. They did a search and we were told we could rent 2 condos for the week for $2,400. I found a home to rent for less money that would accomodate all of us. When I asked for refund I got no response. I told them it was like paying for a package but we couldn't open it for 9 days but we had 5 days to decide if we wanted to return it. Once we were able to get on the actual website I knew it wasn't worth our money and felt as though we had been scammed. I am a bargain hunter and can find cheaper prices on my own. If by chance someone does respond to my many emails I will let you know. Don't waste your money. Many websites are cheaper and honest!

I wouldn’t recommend starting a membership with this company at all! They will pull money from your account unauthorized even after youve canceled your membership. The only reason we had it was due to our thousand trails membership. Haven’t used it once so I opted out of the auto renewal, and this month they went ahead and pulled $192!!!! I had to call my bank to dispute the charges and put a stop future charges on my account so they can no longer pull money unauthorized. So upsetting and put us in a hard financial spot! AVOID AT ALL COSTS!!!!

Buyer beware! Before Covid this used to be a good membership, but it’s completely worthless now. They say they give discounts but I paid full price for Santa Cruz RV Park with no amenities except a pool recently. It was a dump and I could have stayed at KOA on the beach for the same price. You also can’t get any reservations for holiday weekends anymore. Don’t waste your money on this membership.

If I could give 0 stars I would. Sounded like a great thing when we got it but I have yet to have a successful booking with RPI. The couple times I have booked, I show up to the site and they don't have a spot reserved for me. I will call a camp site directly to verify there are availabilities and then I use the RPI program to book it but they say the site is completely full. Forget trying to go with friends, nope can't use a group pass you have to go through some one else and then you get the run round. TERRIBLE DO NOT GET THIS!!!

Don’t waste your money. Yes you can get cheap RV reservations the problem is there is never any availability. I was trying to book Pacific Dunes RV in Pismo Beach. RPI had no availability. I was able to book a reservation directly with Pacific Dunes using my Good Sams card I bought at Camping World. I am considering cancelling my membership at this point.