Alcoe Lubbock Hot Tubs | Saunas | Swim Spas

We recently bought a 5x6 sauna from Alcove. The installation and electrical went according to plan. We are very help with our Sauna. Steven and Brad were very courteous and pleasant to work with.

My current hot tub is the second one I’ve bought. I learned from the FIRST one purchased from a competitor down the street that cheaper is NOT better. The money spent at Alcoe with Brad is well worth it. Customer Service 100%! Follow-up after the sell 100%! Great company, great service, great product! Thanks Brad for taking good care of me and my family!

We couldn’t be happier with the way everyone at Alcoe treated us! From the moment we walked in Steve, Bread and Gracie May treated us like family. They helped us pick the perfect hot tub for our needs as well. When it came to the electrical and installation team, that same family feel continued. They gave their input as asked and we picked the right spot on our patio for it to sit. I received an in depth walk through on how everything worked and how to maintain it. They even wrote on the bottles how and when to use it, super helpful!! If you’re looking for an amazing product that will hold up over time that’s coupled with an even more amazing support team, I definitely 10/10 recommend!

My wife and I recently had the pleasure of purchasing a hot tub from Alcoe, and I couldn't be more thrilled with the entire experience. From the moment we walked into their showroom, Brad Lee, the owner, made us feel incredibly welcome. He took the time to understand our needs and preferences, and his knowledge of hot tubs was truly exceptional. Brad guided us through their selection and helped us find the ideal tub for our home. What impressed us even more was his dedication to explaining the entire installation process in detail, ensuring that we felt comfortable with every step. What sets Alcoe apart is Brad's genuine pride in running a local business that has been in his family for many years. It's clear that he cares deeply about his customers and the quality of service he provides. The speed at which I was able to purchase the hot tub and have it installed was remarkable. Alcoe's team of professionals, who handled the electrical work and installation, were fantastic. They were efficient, courteous, and left everything clean and tidy. But it doesn't end there. Alcoe went above and beyond by providing me with thorough instructions on how to maintain and use the hot tub. This level of customer support is truly commendable and has made the whole experience even more enjoyable.

Outstanding customer service. I thank you Steven & Brad for the education, courtesy and professionalism over the years. Ken has been a great service technician, quickly diagnosing and repairing all issues. 5 stars!

Our family has thought about getting a hot tub for some time. Over the last year it felt a little more necessary with some of my nagging back issues. What I found from research and testimonials of friends was the most important thing about buying a hot tub was the service. Well, we bought from Alcoe and could not have received better service! Steven, Brad, and Company really know what they are doing. Other companies would have delivered my hot tub to the front curb leaving me to figure out the specifics on my own. Alcoe delivered, set up, and prepared me for keeping my hot tub in top shape. They even took care of the electrical. Even their pre-visit was essential because of the spot I wanted to put my hot tub, but it was no problem for these guys. Truly a great experience from start to present (I will not say "start to finish" because these guys continue the relationship of taking care of their customers. Thank you Steven and Brad...I really appreciate your help, professionalism, and crew. You made what I thought was a hard decision an easy one.

My husband and I came in to price hot tubs and 1st spoke to Steven. He was very informative and patient with all of our questions, so much so, we chose to look no further. Brad then helped us get everything going to get our hot tub in its new home. Both Steven and Brad are so easy and very pleasant to work with! I highly recommend giving Alcoe a call for all your hot tub needs! Also, Ken, Matt & Smitty were the installers and did amazing! So friendly, and knowledgeable! We are 1000% satisfied with our purchase!