Massage Heights Tiffany Springs

I purchased a Groupon for a pre-paid massage and facial at this location. When I redeemed this on Dec. 12th, 2025, I tipped both staff members in cash. When I was checking my bank account several days later, I saw that I had two charges for $16 each from this business. When I called to question this, I was informed that "these were the tips that you authorized." I informed Nadia that I, in fact, never authorized any charges to my card & only had one on file to reserve the appointment. I told her that I had tipped both staff members in cash. I was told that I would receive a refund of the unauthorized $32 taken from my account. It's now 1/4/26 and I have not been refunded the unauthorized charges. I will NOT be returning!

Arrived on 12/6 for a couples massage. We had been there a couple of times in the past, it had been several years since we had been in. I booked a 60 min couples massage. I was told the price was $159.98. We received a massage that amounted to about 45-50 minutes. That was a little disappointing. When I went to pay we were charged twice for the $159.98 plus a $32.00 tip. These were on two seperate transactions. I didn't notice it until I was looking at my credit card purchases. I thought there was a mistake. I called to let them know of the mistake. I was told the pricing I was given was wrong. I was given member pricing. I was never spoken to about any type of membership any time I have been there. Deceitful business practices! They made no effort in resolving this issue. I was still not told about any membership benefits or costs. I paid $383.00 for a couples massage. That is absurd!

I was feeling a lot of tension in my upper back, shoulders, and neck. Kimberly was very attentive and worked her magic. Overall, it was an excellent experience. Word of advice: don't skip the head massage—wow!

** update. I did speak with the manager and they did give me a refund. Apparently, if you have credits from previous months, you have to still be a member to use them. Whatever you do, do not sign up for a membership! I signed up, but when I tried to cancel, the cancellation never went through. So I was still paying. I called and they refunded a portion, at which point they told me I could use the "credits" I had already paid for. Unbeknownst to me, when I went in to use my "credits", my membership was reactivated and I continued paying. I was never told I had to be a member to continue using my credits. By the time I realized they were still charging me, I had paid several hundred dollars. But I couldn’t get a refund because I had been coming in. I felt like I got completely screwed. If management would have given me even a partial refund, I would have been happy. Stay away.

Booked an appointment for my birthday and planned my day around it, only to get a call as I'm pulling in the parking lot informing me that the masseuse was going to be an hour late. Won't be giving them another chance.

I had a wonderful time here. The front desk staff was extremely inviting and the atmosphere was very calming. The massage room was well lit, but a little cold for me(I get cold easily). My masseuse was very knowledgeable in the field and made me feel very comfortable. Great experience. I would go back.

Carl is absolutely fantastic. It means so much to me to have a feeling of comfort while he does his job in a professional manner. I will always request him as my massage therapist. I have had 2 other therapists at this location and Carl is most certainly by far the best.