Massage Envy

I've been going there for 12-15 years. The quality of the massage is good. They rotate employees but I think all franchise massage businesses can say the same. Everyone is always polite and professional. I had a facial recently and was impressed as well. Their services and people get a 4 or 5 out of 5 stars. Their booking system is TERRIBLE. They send you an email almost every day with availability and then when you book on line you get a call that the time you booked isn't available. If I could give is less than 0 stars I would. I'm thinking about cancelling after all these years because I'm so annoyed they can't get that right. Literally: I've made about 8 attempts to book online and 7 of them have resulted in a cancellation or reschedule. You may or may not get a text reminder, too. And the cancellation fee: 0 stars. Not because they have one. I hadn't missed an appointment in years, maybe a decade, and they stopped sending text reminders and I missed a visit. You better believe they charged the cancellation fee. They just can't get the system part of their business together.

The staff is very friendly at the front desk. I love the masseuses they do a great job and never disappoint. My only complaint is the app. I wish it was more user friendly in the way that you could manage and see your account. Like see and add or delete payment options. See any credits or coupons you might have. Check your contract and even a clearer picture of your appointments and an easier way to communicate with staff with questions or concerns.

I have tried going three different times to give them the benefit of the of the doubt and all three times have been awful with either the massage or the customer service. Today was the final straw for me. My 60 minute massage was only 40 minutes and the girl giving me the massage was rude and did not even try to pretend to want to be there, and then when I asked the girls at the counter about it, they were beyond rude. I was told there was no manager for me to speak to. I am canceling my membership and will not be back.

I have been going to this location consistently for several months and could say without doubt that this is my favorite location. Haley has been absolutely wonderful and really knows how to relax my abused muscles from 16 years of construction work. The front desk girls always make feel welcomed and ensure I’m set up for my next appointment before I leave. 10/10 would recommend to anyone and everyone

I originally had a very poor experience with Lora. I would highly recommend against her when choosing who will massage you. This is my first time being pregnant and having prenatal massages. I was able to leave feedback and massage envy handled that feedback with great care and went above and beyond to correct it. They got me to a different therapist shortly after, Haley, and I had an amazing experience. Haley cued movements and moved my body parts gently throughout the massage, she was very quiet in her movements around the bed allowing me to fully relax, she hit all parts of my body, and was very kind and professional. This is one of the best massages I’ve ever had! Thank you massage envy for turning my experience at this corporation around❤️ The front desk staff and management are very very friendly!❤️

I have called Massage Envy at least 4 times to cancel my membership, and I still keep getting charged. I am really frustrated. When I call the girls that answer the phone say we are under a lot of changes, we have new management. I have only gone in for a massage 2 or 3 times and it all started as a gift for mothers day. I thought to myself "this is my start to selfcare" but omg I just want to be done with them

Everything has been great, except for making appointments. Sometimes, the type of therapists that I like (is deep tissue therapists) don't have availability that matches my schedule. So have to delay massage.