Pinball Alley

My sincere thanks to Jerry Hamza, Ashley M. and the entire staff at Marlen's Amusement / Pinball Alley for the awesome customer service and assistance with the purchase of my vintage 1959 AMI jukebox. They took care of all the packing and shipping arrangements for me and my jukebox arrived in excellent and undamaged condition after a long trip to Indiana. Ashley went above and beyond to keep me informed every step of the way. I am an extremely satisfied customer and would definitely purchase from them again. Nick Nicholas

Always a great experience when I get to walk into Pinball Alley. They have a large assortment of pinballs and other arcade style games to feast your eyes on, from used to new. Knowledgeable staff and kind delivery guys. They have one heck of an artist, Ashley, too! You will most likely get a call from the owner, Jerry, after you purchase a game. Stop into their showroom and let your inner child come out - bring your credit card too.

Would like to extend a big thank you too everyone at Pinball Alley. Everyone going above and beyond to make sure everything is perfect.

I took my 1993 Star Trek TNG machine and a 1979 Asteroids arcade game to Pinball Alley in Rochester to have them fixed. The Asteroids game hadn’t worked in years and the Star Trek game I had purchased privately in November 2019 and it only worked for 3 months. I stopped in to Pinball Alley to see if they could help me out and after a very informative discussion with Jerry I agreed to have him fix both machines. While I was in the shop I looked at and was given access to any of the hundred or so working machines in their showroom. I selected and purchased a new Aerosmith game with my credit card and they agreed to deliver it for free in a couple of days. A few days later the new game was delivered and they picked up the two non-working games for free as well since they were headed back to their shop. A few days later the COVID shutdown occurred and Jerry’s shop was closed. About three weeks ago Jerry called to ask some questions about the non-working machines and yesterday they were delivered. The TNG game looked brand new and plays like a dream. The new LEDS are a real improvement. The Asteroids game boots right up and plays like it did in 1979. I should know as I played them in the arcades while I was a student. I highly recommend Pinball Alley to anyone who needs repairs or wants a new or refurbished game.

Cannot recommend Pinball Alley in Rochester any less. Half a day wasted with them not wanting to send a tech out for an issue with my new machine, and got to listen to the owner and his assistant abuse the delivery guys all day because they couldn't fix an issue they aren't trained to fix. Stay away. *2022 update* I just wanted to take a moment to update this review 6 months out from having bought my machine. There were a number of things that went poorly in this transaction: The machine was delivered in the back of their truck with the legs already on during transport, which is a gigantic "no no" when it comes to moving any Pinball machine, which shouldn't even have been unboxed since I was paying for a new machine, Not a used one which is what it becomes as soon as it's open. The machine arrived with the goodie bag removed, which already lowers the value. It did not function properly, something that after a few weeks I was able to troubleshoot and correct myself, which I should not have to do on a brand new machine. The "tech" they had attempt to work on my machine originally was completely untrained and had only been hired a few weeks prior, and had never worked on pinballs before. The owner himself was incredibly rude when I had to deal with him. just cannot recommend this company at all even after calming down for 6 months to revisit this with fresh eyes.

Recently bought a pin from Pinball Alley and couldn't be happier! The machine itself was in great condition (as advertised) and they delivered and set up in my place tested, tweaked what needed tweaking and made sure everything was 100% before leaving. The whole process from beginning to end was great and Jerry, his family and the crew are as good as it gets in this biz! HIGHLY RECOMMENDED.

My daughters and I visited Marlen's/Pinball Alley a month or so ago, and were very excited to see the games and try them all out. We purchased and received two pinball machines and an air hockey table and received them in the last week. The staff were very friendly and knowledgeable and setup our new in house arcade for us professionally and neatly, and all included in the purchase price.. And now we are trying to figure if we can squeeze more in...