Macy's

I had the best customer service experience at Kiehl’s inside Macy’s in Boston, thanks to Lisa Español! She is truly amazing. From the moment I walked in, she was welcoming, knowledgeable, and took the time to understand my skin concerns. She explained everything clearly and recommended products that were perfect for me. Since following her recommendations, my skin has changed so much, it looks healthier, smoother, and more radiant. I’m so happy with the results! Lisa is the best, and I will definitely continue shopping with her. Highly recommend asking for her if you visit!

I had a very frustrating experience at Macy’s Boston Downtown today. I bought two Ralph Lauren coats yesterday, both with price tags ($230 and $235) under a 50% off sign. Later I discovered that for the $235 coat, the discount was correctly applied to the tag price. But for the $230 coat, the cashier claimed the "original" price was $335 (not shown anywhere on the tag) and charged me 50% off that instead, making me pay $167.50 instead of the $115 I should have paid. That’s $50 more! This is misleading and inconsistent — one coat honored the tag price, the other did not. When I raised the issue, staff insisted the system price was correct and refused to fix it. Customers should not have to second-guess whether Macy’s will honor the prices they display. This practice feels deceptive, and shoppers deserve transparency and fairness.

Excellent quality good service reasonable price.

Exquisite Personalized Service at Dior Leslie at Dior exemplifies luxury service at its finest. Her meticulous attention to detail and deep product expertise transformed my vision into a flawlessly curated, personalized selection of makeup, skincare, and fragrance. She masterfully tailored every element to perfection, ensuring an exquisite, bespoke gifting experience. Leslie’s professionalism, refined aesthetic sensibility, and dedication to excellence elevated the entire process, making it truly exceptional. An unparalleled luxury concierge—Dior is fortunate to have her.

I just had an amazing experience today with Kendra in the women’s professional wear department. She was so friendly and helpful! She is fantastic at sales, I was sooooo close to getting a Macys card today, she was very convincing. I loved that she wasn’t pushy about the sales of a credit card either, she has a very smooth approach that is likable and disarming. I didn’t see a place on the receipt to write a review so I wanted to make sure she received a shout out for the awesome job she is doing!

It’s a Macy’s. Great location but staff are very lackluster. I tried to buy a dress shirt / vest and got terrible service. Guy behind the counter was gone most of the time and had no idea where most stuff was when he was around. Very disappointing service overall. Clothes fit okay at best despite measurements because some sizes fit a few with no intervention.

Macy's is an Institution! I love it here. Such quality of items. I spent most of my time in the woman's department. I was pleasantly surprised by the Top quality clothes. Designer items and also much lower priced clothes too. Something for everyone. Will be back.