Freedom Boat Club - St. Petersburg: The Harborage

The person assisting with our boat was not personable. I have been a member for over five years and had not experienced this prior. She was not attentive and lacked customer service skills. Upon check out I asked how much and she said 18 gallons and gas was listed at about 3.75 per gallon and I was overcharged . I did response with an email and have not heard back why is there an over charge. I asked for a cart and she told me to retrieve it myself. She did not offer assistance to unload the boat. She also was more focused on moving our boat and two of my small children got off and then she untied the boat pushed us off and is yelled what are you doing?? Bring me back my kids cannot be on the dock unattended. She pulled the boat back in and tied it off so we can get down and I had a serious and firm discussion that at no point is it ok to not put safety first. There are no guardrails they do on have their vest on anymore and can easily fall in. She needs to learn to communicate better as well as become more service oriented. She created an environment that was unsafe, uncomfortable, and did not meet expectations. I would like to file a formal complaint and have someone call me to have this addressed. Thank you.

Lived up to Freedom Boat Club standards. Boat in top condition, clean, reliable, performed spot on, like a champ. Service impeccable, the dock attendants go above and beyond to make sure you’re prepared prior to leaving the dock, and welcoming and helpful when you get back.

All 3 of the dock masters were amazing l, we normally go out further north where we live we are in town on vacation and they all made it a memorable experience!

The freedom boat club locations that I go out with my brother Rex and Friends always impress me with the experience dark hands and professionalism. The boats are always cleaned and well maintained. This location was nearest St Pete Pier. It's always nice when I'm invited out on the boat there's never a bad boat day.

Thank you Freedom Boat Club at Harborage in St Pete. So handy, parking is easy and the guys and gals that work there are fantastic. Thanks for all you do for us.

Not our home location but we found it easy to find, unload and park. The staff was top notch and the boat well functioning! We had a wonderful day on the water!

Staff was ready and very helpful at both sides of our trip. Dani is always on top of her game and the 2 new staffers were very good.