Printicular New Haven Office

Disappointing experience. My account had an old address saved, but I emailed support immediately after placing the order to correct it. Despite that, the order was still shipped to my previous address. From that point on, communication was extremely frustrating and felt automated, with the same mistakes continuing. Out of the three canvases I ordered, only one arrived. It appears the address may have been corrected for only part of the order, while the rest were still sent to the wrong location. At this point, I wish I had requested a refund instead. The lack of attention to detail and poor coordination made the entire process a waste of time, which is far more valuable than the product itself.

Like everyone else in these reviews, I ordered a puzzle from the T-Mobile Tuesday offer and have yet to receive it. I made the purchase almost a month ago and have only received automated emails and have not been able to reach anyone over the phone. I was fighting back and forth with the post office believing that it was their fault that I haven't received anything, just to come to find out that a number of other people are having the same issue as I am! If I cannot get my item, I would like a refund. My order number is 5564620 and my support request number is 78561.

I ordered a puzzle 3 weeks ago, and all I have received was an order number. If there's a problem with orders then the best thing to do is to communicate that with the customers. Not everybody likes to play guessing games. I have sent numerous emails and only got 7 to 10 more days, which is unacceptable, given you have already taken the money out of my account. Horrible customer service as you can't get in contact with no one. Either refund me my money or send me the puzzle that I've paid for. This company is making T-Mobile Tuesday's look very bad.

I had ordered from this company before and was pleased, so I tried to order a Christmas gift from them. The first order failed and I was expecting to get the order refunded, considering they said to try placing the order again, which I would need my moment back for. After a few days with no refund, I emailed them and requested a refund. I got that refund no problem. First red flag though is that if your order fails, you have to REQUEST a refund. I shouldn’t have to request a refund for an order that failed and I won’t receive, it should come automatically. After getting my refund I decided to try and place the order again, and it failed. So I again emailed them requesting a refund. After 2 weeks and no refund in sight, I emailed again requesting an email. Mind you, this order was placed on November 25 and it is now December 15. I sent a 3rd email, and still not even a response to any of them other than the automated response. Almost 3 weeks without my money back. Extremely disappointed in this company’s customer service. They should at least have a support phone number instead of just having an email. Again, extremely disappointed.

I made an order on July 8th, but I still haven’t received an e-mail stating that it was shipped. I have contacted you twice before, once on your website and once via e-mail, but you still haven’t responded. If I don’t receive my order within the next 2 days, I will be contacting my credit card company to get my money back. Your lack of adequate customer service is unacceptable. Your website and app do not show any warnings about possible delays when ordering, so there is absolutely no excuse for this lack of customer service. My order number is 5618789. Edit: How can there be responses to all of these reviews, but no responses from the support e-mail?

I am highly disappointed, not sure why you we're apart of the T-mobile Tuesday special.This is unacceptable! I had to reach out to you to find out there had been a delay, and it's already been 14 days, now your telling me, if I understood correctly through e-mail another 7-10 business days?... I would like my shipping fee waived, due to the poor communication, had I known in advance, or if you initiated this update it wouldn't be that big of a deal, but I had to reach out to you. I don't even think the order even shipped yet. Please refund the delivery fee, and ship the order as quickly as possible, thank you. Please don't cancel my order, but I want all or a portion of the shipping fee refunded, because the 30-40 percent off, won't be used, this was a bad experience.

I would give this company 0 stars if I could. I ordered the puzzle as part of T-Mobile Tuesdays' promotion several weeks ago. First off, they don't even give you an option to review the order that you placed, so I don't know if the picture even got uploaded. Then, they charged my card (some companies will charge you AFTER shipping, but this isn't one of them. It's been several weeks, way beyond the 14 days (ordered July 7), and there has been no update at all. Will most likely file a dispute with my credit card since this company only seems concerned about taking money from others and has little to no customer service.