Rockbrook Camera

Great service, lovely and helpful customer service on the phone and from the photo printing department. Really went out of their way to help me adjust my online order so I could my photos printed in time for an important event.

This store is Gold! The staff is very helpful! Every single time I’m in there, I learn something! Alan especially has helped me multiple times, he even gave me a quick lesson on my flash before a session I had one night.

Super impressed with the customer service of this company!! If I lived in Nebraska, it would be the only camera store I’d work with! I live in Minnesota and I had a Nikon ZR on back order with B&H. I saw Rockbrook had the camera in stock, so I cancelled my order with B&H and bought from Rockbrook. What impressed me is their clear belief in customer service and having personal communication with their customers. In today’s world you constantly deal with chat bots and automated emails, which just create extra steps to get information/answers (and just feels so impersonal). With Rockbrook though, they PERSONALLY emailed me (not a bot or chat gpt scripted)right away after I ordered, confirming they had my order and when it would be shipped. And then this morning I received a call from someone at the store to once again confirm my order and let me know it was on the way. It’s silly that true customer service feels surprising to receive, but I appreciate how Rockbrook is operating! (Btw, this isn’t a boomer review who hates AI and technology, I’m 30 lol)

Sales man was rude, rated my NEW camera 2 and 3 stars because he says they have a lot of Canon Rebel t7 rated both lens 2 and 3s also because he says they have alot in stock already. Only wanted to give me 200 total in trade value. ( One of my lens was worth 70 dollars trade in value alone!) He showed me himself!! But said he was going to give me 15 dollars smh.

After many experiences at Rockbrook Camera (because unfortunately, there aren't really any other options in Omaha), I have to say that I truly wish there were other options than Rockbrook. Every single time I come in or call, everyone speaks to me incredibly rudely and like because I'm a young, female photographer that doesn't fit the old school structure of a photographer, I feel like they treat me, look at me, and talk to me like I'm dumb as bricks. I've been a photographer for 10 years and know what I'm talking about. But even if I do have a question, they are so rude, short, and unwelcoming (which is also crazy considering how many workshops and educational opportunities they have). I love to support local, but due to the rudeness, snobiness, and just overall bad attitudes I've had over the 10+ experiences I've had here, I'll resort to supporting other businesses over this one.

Great store with a large variety of equipment both in new and used--The staff are helpful and able to point you in the right direction if it's your first time or 500th time. The biggest plus is the sales staff are photographers who use the equipment rather than just sell it. Highly recommend the store.

I had the absolute best experience at Rockbrook Camera in Omaha, NE thanks to AGF! I came in with an issue that had been stressing me out, and not only did AGF solve it—he turned it into an even better solution than I could have imagined. From start to finish, he was incredibly kind, patient, and professional. He took the time to really listen, understand the problem, and thoughtfully walked me through my options. AGF’s knowledge is truly impressive. He provided such valuable insight and explained everything in a way that was clear and helpful without ever making me feel rushed. He made me feel like my concerns truly mattered and went above and beyond to ensure I left feeling confident and excited. It’s rare to find customer service this exceptional—AGF is a true asset to Rockbrook Camera, and because of him, I won’t go anywhere else for my camera and tech needs. If you’re looking for someone who genuinely cares and knows their stuff, ask for AGF. He absolutely made my day, and I’m so grateful! Thank you so much!!! 😊