The Westin Bellevue

Location is excellent, parking is a little difficult to navigate and staff were friendly and courteous. Room very clean.

Well, it's in Bellevue. Comparing this to other 4 star hotels in seattle, ruston and portland Expect the rooms to be smaller than other similar hotels. They also don't provide amenities and extra towels even though we asked for them. Rooms are non smoking, but the first one we were assigned to reeked of second-hand smoke. They quickly fixed this though and assigned us to another room. The showers get very hot, and that's a plus. Though the restroom is kinda cramped. At least they're clean. I liked the hot cocoa in the lobby that they provided, although they quickly ran out of it and never refilled. The jacuzzi could have been a bit hotter. Saw a bunch of hair floating around, so maybe upkeep needs to be done more often. The pool towels they provide are not large enough to wrap around the waist either, kinda strange. The balcony over looking the street is great for viewing the parade, though it can get really cold quickly. If they would include outdoor heaters and some more lighting, then that would really elevate that space. As of now, it's kind of a waste. The parking garage is easily accessible and parking was easy to find. Overall, presentation is on point, but there are a couple of minor things to work on. They already have the location down. With just a bit more effort, they can become the best hotel in this part of town.

Stayed at the Westin over Christmas. LuLu at the front desk is a real asset to the Westin. Made our stay extra enjoyable. The pool is fantastic and there is a hot tub. We used the gym nightly and it was great. Would highly recommend

We really enjoyed our stay here! The rooms were very nice and clean and service was great. It is in a bit of a crowded area, but there’s a lot of food and shops within walking distance. Parking is expensive, but is free over the weekend so that worked out great for us. We had our 7 month old son with us and they brought us a crib that worked out great for him. I highly recommend!

We had a great repeat stay last month, and the staff especially Mr Jung at reception was very professional and went out of his way to accommodate our request of a room change to one similar to the room we had stayed at last visit. The location is very kid friendly with activities and food choices all around. Room service was friendly as well. Looking forward to our next visit.

On my first day of stay, the room service staff took my laundry bag to be washed and haven't returned it since; my clothes have been lost. I tried contacting reception several times, and the only response I received was that they were investigating. My stay ended, I paid the full amount, and since then, they have been making it difficult to get a refund for the damages caused. Furthermore, the points from my stay were not credited to the app; a registration error kept appearing. I tried to resolve both problems with reception, but nothing was done. BTW - Old room, few electrical outlets, unwilling staff trying to pass the problem on to each other, paid parking, and no breakfast. I regret not staying at a Hilton. I do not recommend it.

If you want a relaxing stay, do not book this hotel. You will leave so much more stressed out. From bait and switches to the absolutely disgusting state of the rooms, it’s not worth your time, money, or energy. The website is not honest and clear about what you will experience. The problems and decline in quality went on and on. It was an absolute waste of money and time. I do want to say the staff helped as much as they could and I know that mismanagement and profits-over-people comes from higher levels than the front desk staff.||The main reason we were staying at the Westin Bellevue hotel was because at the time (Dec. 27th 2025 - Dec. 29th 2025) a promotion was running (the Snowflake Lane promo; you receive a $100 gift card to the nearby mall every night you stay). Three hotels in the area were running the promotion and we picked The Westin over the others, again based on what the website says you'll be getting. On our end we did everything right to book with that promotion but when we arrived (around 11:40 pm) we were told that we actually didn’t book the promotion. We didn't understand why and honestly at that point we were too tired and hungry to deal with it at that time. It was also a bit of an ordeal to get into the hotel as the accessibility button to automatically open the door was broken and my partner uses a wheelchair. On the second day of our stay we went to the desk to talk to them more clearly about the promotion issues and we were told to pay an additional $60 to gain access to the gift cards, which the web site did not mention at all. ||The first thing we noticed in our room were coffee stains on the nightstand and stains on the sofa. We also noticed there was no bathtub in the bathroom. The web site clearly stated in the description of the room that it included a bathtub/shower combo. Unfortunately my partner can't bathe without the bathtub and we would have booked an accessibility* suite if we knew, but the information on the site clearly does not match. I talked to the front desk about the bathtub issue and they told me that none of the floors above the 5th floor have bathtubs. Again they expected us to pay more to upgrade our room for it, but we should have gotten what the web site said.||We found old toe nail clippings and a basket full of so much dirt, dust, lint, and who knows what, showing that the room hadn't gotten an actual full cleaning in a very long time. I will be sending photos and videos taken of the aforementioned disgusting state of the room. We've stayed at cheap motels that are cleaner. So again for the third time in the night we had to talk to the front desk about issues with our stay. They moved us to another room across the hall. Super staff, however it worries me that they had to make sure it was a clean enough room before moving us. That wasn't even the final room move for us. They were able to get us into a 5th floor room with a tub for our second and final night for my partner to be able to bathe. Every night we stayed we could hear nearly everything our neighbors did though. Talking and laughing loudly, TVs blaring music, dogs barking and owners yelling at them. We never got a full night’s rest and then we wake up to discover the toilet had been leaking water on the floor.||The hotel had an indoor pool and hot tub, one of the main reasons we came here. The pool, while big, wasn’t deep. It wasn’t deeper than 4 ft all around. It’s meant more for swimming laps. It was clean from what I noticed and while shallow we had a nice time. Then we moved on to the hot tub, which was a huge disappointment. The temperature was lukewarm at best. You could have much hotter baths at home and half of the jets were off. I went to turn the jets on and they blasted in cold water, which explained the mild temperature. Then we started to notice that the movement in the water wasn’t all from the jets. There was hair, skin flakes, and even a bit of oils floating around as well. It was so gross. I looked at other online reviews of The Westin Bellevue hotel and noticed a pattern of people complaining about how gross the hot tub was, even months back.||Everything about this hotel screams that whoever owns it is making you pay luxury prices for cheap and disgusting services. The towels and toilet paper are cheap and exactly what you'd find in a motel for $70 a night as opposed to the near $400 a night at the Westin. The only way this hotel will improve is by actually offering the luxury and down right basics of a hotel room of this cost, and by providing the cleaning staff the time and tools they need to clean a hotel of this size. Also, update the website to reflect what you’re actually selling. Lying about what your customers will receive is completely unacceptable.||*If you're questioning why a disabled person wouldn't book an accessibility suite over the others. The short answer is that disabilities are dynamic and there are only so many rooms suited for disabled people. Long answer is only so many rooms have the accommodations a disabled person needs, especially if they're traveling alone. Accessible suites are the only ones set up for blind and deaf people and the only ones set up for non-ambulatory wheelchair users. My partner can book most rooms, as long as what is on the web site is actually in the room, and other disabled people need more accommodations and we try not to take those if we can get the right accommodations.