Massage Envy

Just ok. Didn’t use enough lotion and felt like my skinned was getting rubbed raw. The cupping felt good and parts of the massage felt good but overall one of the worst massages I’ve had. Booked online for $80 and an additional $30 for the cupping. They tried to charge me $170 when I checked out. They said it’s wrong online and that promo is not going anymore. I told them well then you probably should fix that cuz that’s false advertising. Pissed me off immediately since the reason I booked was cuz of the price. I won’t be back…..

I have tried every Avenue I can think of to get Massage Envy in Billings, MT to cancel my membership. I am a traveling health care professional and usually work in large cities where it is relatively easy to get an affordable massage at any time or day. I signed a 6 month contract at Massage Envy in Billings, MT. The availability for a deep tissue massage was very limited, I was okay with this as Billings is a relatively small community. My problem is That I-cannot get them to terminate my contract. I have contacted them multiple times with assurances that the contract will be cancelled. 4 months later and I am still being charged, the employee today stated " well we are under all new management". I requested new manager to contact me and the employee stated that she is very busy but he would tell her. I am hoping that writing bad reviews on every social media platform will get them to actually spring into action and resolve this issue.

Came here for my first ever massage. It was absolutely amazing. Clean, quiet, ZEN, respectful, soothing. I’ll never go anywhere else. Rashonda and Erin are phenomenal!!!!

Although I really liked my specific massage therapist at this facility I unfortunately developed a very negative opinion of Massage Envy as a whole. I moved out of state and went through a total nightmare trying to transfer my membership (Covid didn’t help with this). Long story short, it was a combination of being bounced back and forth between each locations while managers just kept directing me to the other repeatedly while no solution was ever achieved. I moved again and have 13 credits accrued that I will never be able to use due to not having a ME in my community and they will not refund credits. They will keep approximately $900 worth of credits I can’t use but could have used if someone was better able to help me transfer my membership to begin with. Not a very customer friendly policy. I’ll also add that the employee hung up on me before our conversation ended and I wasn’t even yelling yet…… 😉

The front desk is always so inviting with smiling faces and attention to detail! The tranquility room was cozy and such a nice way to relax before my massage! Christen was so awesome! Her pressure was perfect! If you are looking for someone that can work out your neck, shoulders, and upper back, she is highly recommended! She was professional, knowledgeable, and has great energy! I walked out feeling so renewed, relaxed, and refreshed!

The whole process involved with making an appointment was a nightmare to begin with. Once I arrived early as requested to fill out paperwork I waited at least 30 minutes before the lovely receptionist walked in and told me the therapist had not even shown up to work yet. Don't even know how their services are but I guess their reputation precedes them.

Showed up for my appointment that I had booked several weeks in advance, was told I didn’t have one at all! They had no explanation for where my appointment had gone and dealt with the situation very unprofessionally. And on top of that it was dark and dirty inside (so maybe it was a good thing I didn’t have an appointment after all). Also, I had gotten massages there about a year ago and it was nothing like it is now, it used to be a bright and cheerful atmosphere with great management. It was the complete opposite this time! Very disappointed and will not go back and would not recommend this place to anyone I know.