Four Seasons Hotel Boston

I had an exceptional experience with Jonathan, the Director of Rooms at the Four Seasons Boston. I originally booked a room through a third-party site for $1,800, only to later discover that the exact same room was listed for nearly $1,000 less directly on the Four Seasons website. When I tried to cancel the reservation through the third-party platform so I could rebook directly, my request was denied. When I called the Four Seasons, Jonathan stepped in and completely changed the situation. He personally took the initiative to contact the third-party company himself and worked to resolve the issue. His willingness to go above and beyond what most people would do made a huge impression on me. Because of Jonathan’s professionalism, kindness, and genuine commitment to helping guests, my stay in Boston turned into a truly positive experience. His level of service is exactly what you would hope for from a world-class hotel. I will absolutely continue staying with the Four Seasons whenever I’m in Boston, and that decision is largely because of Jonathan. He represents the very best of what hospitality should be. This was by far the best customer service I have ever received.

The front office team & customer experience team was cooperative and supportive, even for last minute requests.

After many many times here at Boston, I find the Four Seasons the best option for this part of the city. The hotel is gorgeously decorated, the rooms are great, and the staff is super friendly and always looking forward to greeting you. If you like outdoors the two parks in front are so beautiful to visit, it makes it my favorite hotel. Also they offer good food and great breakfast options. We are also staying this time for a wedding and everything is amaaaaazing! I will keep coming and coming for sure ❤️

Great location & nice staff. However, we were not warned that the hotel renovations were ongoing throughout our stay & the drilling was terrible. Spa area was also closed so felt a bit ripped off.

Stay here with kids! They are so friendly to children including a secret surprise at check in and then a hotel-wide scavenger hunt. Pool is beautiful for all ages, as well. Rooms are comfortable. The morning complimentary coffee shop is also a great way to start the day and the staff in there are super friendly.

Right off, you’re paying for the location in Back Bay along the Public Gardens. You’re within walking distance of some great restaurants and shopping. I’ll also say the staff at the hotel was superb. We had a short stay as part of a pre-cruise package. Our room was very clean and well lit, something I’ve recently complained about at other hotels. The bathroom was fine, no obvious deficiencies. The room decor was a bit strange, or should I say unexpected. For me, the bed was too soft. But I like an ultra firm mattress, so this is my common complaint. Others will appreciate it.||Overall a nice stay with a special "well done" to the staff.

Spectacular experience here! My husband and I celebrated Christmas with family in Boston and opted to stay here for the duration of our week-long holiday. We previously stayed at this location in the summer and likewise had a fantastic stay and experience at that time, very much in keeping with what you’d expect at a stay in the Four Seasons.||The team here is truly top notch, from the front desk, to the bar and restaurants, housekeeping and beyond, everyone is kind and amazing at ensuring the very best experience that exceeds even the highest expectations. The rooms are beautiful, comfortable and well-appointed and we would arrive back to our room to fresh fruit and other delights daily. Staying here for Christmas week was even more special than usual, and the team very thoughtfully curated festive touches, from the decor, to the drink and entree specials at the restaurants, to the pastry department delighting all the guests with beautiful, delicious cookies every evening, paired with hot cider. On Christmas, the team gifted FS-branded silk sleep masks and left Lauderee macarons in the rooms. Just when you think it can’t get any better, they find a way to continually elevate and make every day feel special.||In addition to the incredible staff, we love this particular location for the gym and "The Vault" that they have on every floor: snacks, candy and sparkling and still water machines available on demand. A huge hit for kiddos and adults alike looking for a treat! They also boast a cafe with baristas off the lobby for guests to order coffees and specialty drinks each morning gratis. ||This location is so thoughtfully curated to ensure an experience that delights. From beginning to end, the incredible staff here have thought of every detail and successfully and consistently deliver a world-class luxury experience, made even more special by all the festive holiday touches. We are already planning our return trip and cannot wait to stay here again.