Raffles Boston

We booked two rooms as we were in town to celebrate our adult son's birthday. The adjoining rooms were luxurious, well-appointed, spotlessly clean, and the service was extraordinary. There were lovely personal touches like water bottles left on the night stand and treats delivered to the room while we were out for dinner. They even left birthday greetings in my son's room with thoughtful hand written notes on everything. We felt extremely well cared for the entire stay. I would recommend this hotel to anyone looking for a top tier experience and a bit of pampering. We look forward to staying there again.

Positive: Beautiful hotel with an excellent pool, spa, and restaurants. Negative: I was disappointed the hotel did nothing to acknowledge our 10 year anniversary, which is why we chose to stay at the hotel to begin with. I let the hotel staff know many times ahead of our stay we were celebrating a special occasion. They came up short.

Every staff member went above and beyond to make us feel like family. We had no reservation, but we’re extremely well Taken care of. It was hard to leave. Facilities were top notch, truly one of the best luxury city hotels in the world.

This is the best hotel in Boston, no question about it. Our first visit was this weekend and from checkin to checkout everything was perfect. The room was stunning with warm colors, interesting wallpaper and lots of books. The spa was extraordinary and we had fun at blind duck for drinks. Breakfast at Long Bar was lovely. Every staff person we encountered was delightful. Can't wait to return!

Overall, a wonderful stay at Raffles Boston. I usually stay at Four Seasons and wanted to check out Raffles for a friend’s Christmas celebration. The staff was warm and welcoming throughout. The service felt a bit more subtle than the Four Seasons, but still excellent and attentive. A special shout out to Jason at the Long Bar for truly wonderful and kind breakfast service. The rooms were comfortable and thoughtfully designed. Hands down, this is the best hotel gym I have ever experienced. The spa was lovely, clean, and relaxing, and the location simply cannot be beat. I will always love the Four Seasons, but Raffles is a very strong second option when staying in Boston.

I stayed at Raffles Boston for my birthday and the experience was incredible from start to finish. When we arrived, our room was beautifully set up with a small cake dessert and fruit, which made the stay feel so special and thoughtful. As soon as we entered the hotel, we were warmly greeted and offered help with our bags. Check-in was seamless, and the service throughout our stay was extremely attentive. They truly take their butler service seriously, I was honestly surprised by some of the other reviews because our experience was the complete opposite. They were always just a text away and even brought a microwave up to our room without hesitation. The room itself was spotless with gorgeous aesthetics, an amazing soaking tub, and a stunning view of the city that made the stay even more memorable. We also booked a couples massage at the spa and were absolutely blown away from the service to the amenities and the beautiful pool that not many people seem to know about. We definitely took advantage of room service, which was delicious, though we wish we had checked out at least one of the many on-site restaurants since we heard great things about them. Overall, an unforgettable stay and we will definitely be back!

My husband and I recently stayed at the Raffles for 3 nights and we loved every minute of it. From the moment we arrived, we were greeted with smiles, pleasantries and the utmost respect. The entire booking & check-in experience was seamless and pleasant, thanks to Alyssa in reservations who went above and beyond to ensure our room & floor preference were catered to. Our room was ready early for us upon our request, and every detail was well appointed. The rooms were pristine, without smelling like terrible cleaning chemicals, which I deeply appreciated because I’m very sensitive to smells. The turn down service every night was lovely. And the Butler team was so accommodating. We ate breakfast at the Long Bar each morning and it was perfect. Lots of gluten free options for me, and the food was fresh, and excellent quality. Beckett and Kim were the sweetest servers and we looked forward to seeing them each morning. All of the hotel staff greeted my husband and I by name at every encounter. The spa area and pool were perfection. So clean, warm, and peaceful. It was truly a zen retreat for us. We bumped into Lauren Soriano (Director of PR) in the elevator and she was so kind and even went above and beyond to deliver a thoughtful note to our room later on. Overall, we had an incredible experience and cannot wait to return. We truly felt like we were surrounded by friends during our entire stay. Excellent location for walking/shopping to Newbury, Copley, Prudential, Back Bay, Beacon Hill and the South End. Can’t recommend it enough.