Prospect Garden Spa

I have had some amazing massages at this place but it’s quite hit or miss. This massage place is owned by the same people as Prospects Eastern BK Spa. They need to hire someone to work at the front desk because I (and the person before me) had the massage interrupted many times to greet new customers. The masseuse seemed stressed and talked with other masseuses the first half of my massage, took phone calls with the other location during it, and was barely paying attention to my massage. It was still a good massage and I know the people there are working very hard, they just need to hire more people so they’re not overworked!

If you want a place that has fruit infused water, monogrammed towels, and white noise machines in the room with you- THIS IS NOT THE PLACE FOR YOU. This place is bare bones, but clean. They take temperature upon arrival and take down information for contact tracing. The owner was very kind and accommodating and the woman who gave me my service was kind and very communicative. The set up is very open, the separation between you and other clients is curtains. If you prefer a quieter place this is not for you. But if you just want a good massage for a great price, this is for YOU! I will be coming back.

Customer service is what the downfall here I was a local that came here very often! The massages were great and for an affordable however overtime they stopped servicing locals! You can no longer walk in this establishment as a customer and even booking is a HARD AND HORRIBLE time with no solid promises. Newcomers in Brooklyn now have taken up slots to the point where this place booked until 8pm. Will not be using this business anymore because it’s not geared toward the working class locals. I hope that they fix what once was an amazing establishment.

I have chronic back pain and so I had massage in this spot several times, and almost every other month and love it! My recent visit was today-couple massage therapy with my husband and both of us loved it. Shasha gave great massage. The price is great and the staff provides excellent deep tissue massage. They cater to specific type of massage and very nice people too. Performs temperature check and overall clean. Highly recommended!

I book this place online for my hubby birthday when I got there was skeptical at first wasn't shore I were at the right place. it was just us there. by the time we were ready to begin our session more people were coming in felt more at easy. the staff was very pleasant believe me the massage was amazing felt so relax it was the best I had strongly recommend for couples looking for that intimate private relaxation. thanks again guys.

Horrible, horrible horrible. I left there almost in tears. This was my 3rd time coming to this establishment. The first time I came alone it was ok , I paid 55 dollars and the the other 2 times I came with my 12 year old son and we both got serviced. I paid110 for both my son and myself, however my last experience was the worst!!!!!!! The last 2 times before this visit I tipped the masseuses who massaged my son and myself very well. However this time around, right after I paid they said to me " no tip" I said " excuse me" I just paid 110 dollars for me and son to have a massage 55 dollars a piece. If I choose not to tip that’s my choice. And because of your arrogance and audacity to ask me if I’m not going to tip I’M DEFINITELY NOT GOING TO AND I WILL NOT BE BACK. I asked for a receipt and the masseuse refused to give me one which she stated because: I used cash. So I requested to speak with the manager who wasn’t around but then they called him and he came I explained exactly what happened and he was very arrogant and said "well if you don’t like it then don’t come back" I said ok but just know I’ll be writing a heck of a review about my son’s and myself’s experience here this evening. Right after I said that he wrote the receipt and was very apologetic about his staff demanding a tip from me and making me uncomfortable. VERY BAD! I went there to spend mommy and son time because of grief that we are both going through not for arguments and confrontations. HORRIBLE! If I could choose no stars I would!

We did NOT expect to walk into this place and get the massage we got. Top 3 best massages I’ve ever gotten, hands down!! The hot stones, the elbows - everything was perfect. Will definitely incorporate this place into our bi-weekly self care routine!