Spa by JW Marriott Nashville

When I first arrived the spa seemed great. However, once I started my 80 min hot stone massage things went downhill fast. The masseuse did not massage my triceps, biceps, hamstrings or back. In fact she proceeded to massage my spine... also there was no privacy. To top this bad experience off, there was no conditioner, or lotion in the bathroom. All the supplies were completely empty. I would definitely not recommend.

I went to the JW Marriott yesterday for a massage. I was having a difficult day, and Leslie (my massage therapist) completely turned my day around. She was so sweet and kind. I had paid for the stone massage, however, based on my symptoms, she recommended that I do lymphatic drainage. That was amazing and made me feel so much better the rest of the day. Overall, great experience. The staff were so friendly. The spa was very clean. The complimentary rose was delicious. I'm a local and have been to several spas in Nashville, this was one my favorites!

We enjoyed a relaxing couples massage at the JW Marriott Spa, and I treated myself to an express facial too. The massage itself was lovely, nothing earth-shattering, but definitely a much-needed unwind after a day of traveling. We upgraded to hot stones, which added a cozy touch. Champagne afterward was the cherry on top! The relaxation room was beautiful and peaceful. Shoutout to Kelly and Lilli; they took great care of us. It’s a little pricey for 50 minutes, but you’re also paying for the upscale vibes and serene setting.

My boyfriend and I had a fantastic 80 minute couple massage. From the intake to check out it was a very pleasant experience. Jessica and Mr Billy were fantastic. Mr Billy was my provider and would know to adjust intensity by a shift in my breathing. The bathrobes are super warm and fluffy and the refreshments and glass of rose was the cherry on top! Thanks for a special birthday weekend!

The best spa experience of my life! I had scheduled a surprise couples massage for my man for Christmas and there was a miscommunication when the appointment was made which led to us having to reschedule. Erin, the spa director, provided the most exceptional customer service and made the inconvenience of having to reschedule completely worthwhile. The massage therapists, Kitty and Amanda, were absolutely amazing and created an experience of a lifetime. We will be coming back as soon as we can! Thank you!

Not what you would expect from a JW property. No steam room or sauna, tiny facility. Actual amenities do not match the hotel’s description. There are other spas in Nashville that are nearby with better offerings and lower prices.

3 night stay Sunday to Wednesday July 24-27. $1727, best price via Bonvoy. Fairly new and beautiful facility. Great view from 22nd floor. Air conditioning vent blows like a windstorm on your head and neck. Excellent location: across the street from Music City Convention center and an easy walk to Broadway. No nearby convenience stores. Pool outdoors without much view. Top floor restaurant over cowded. Do not plan to eat there without a reservation. Eat at the bar? No way, three customers deep. Lobby bar very nice with extremely limited menu. Sigh. Room service menu not much better. If you like barbeque meat, great. If you're a vegan or vegetarian hope you brought some protein bars to survive. It's still the 1980's at the JW Marriott when it comes to options. Cheese pizza for one, without flavor, greasy and a nice but small side salad with a bourbon and coke and tip=$65. Ha. Housekeeping rag left in the sink from last cleanup. Suggestions: Open a second in house dining option. Expand the lobby bar menu and room service options. Instruct housekeeping to double check when they finish. Allow skipping the daily towel change. Think green. Initiate an alternative food option to barbequed animals. Flavorful and plant based protein options are all the rage. For the money I expect a better game. Somebody is asleep at the wheel.