AWAY Spa at W Philadelphia

My experience at the AWAY Spa was lovely, however, I’m unsure if I’d revisit. You pay for the experience and ambience of the spa, which I thought was mostly worth it. The upsides of my experience included the amenities, such as the comfy robe & slippers, a ginger shot upon arrival, and access to the heated pool. Nicole, my masseuse, was also beyond professional and so wonderful. However, I’ve definitely had better & more affordable messages elsewhere. If you’re looking for a massage itself to ease tension and to workout knots, then I’d suggest elsewhere. If you are hoping for an entire experience, then this may be your place! Unfortunately, I did also book the "birthday boost", but did not receive any champagne as indicated as being included on the website. I also saw in past reviews that guests would get a small note or card wishing them a happy birthday, however, I did not get anything beyond the regular service. Not the end of the world, but would have been a small, nice touch. Would perhaps try again on a special occasion!

I didn’t have a bad experience here and the spa is very nice- I just wished that for the price point it was a better experience. I understand it is a hotel spa and it is the W, which means the services are going to be pricer than average. However, I didn’t receive the level of attentiveness or service you would expect for an almost 300 dollar massage. I sat in the waiting room for a good amount of time before anyone addressed me. The massage was okay. The pool, which is part of the reason why I booked, was closed for an event and they didn’t let me know prior to showing up. They did give me a pass to come back and use the pool which was nice, but I did have to find time in my schedule to do that. They don’t offer any other amenities besides the pool and shower/locker room. Overall, it was an okay experience, but a little overpriced for what you get.

I went to the Away spa at the W to celebrate my birthday and had a wonderful experience! From the start, everyone was really thoughtful and attentive. As a plus size woman, they had larger robes that actually fit (actually with a lot of room to spare) and it’s that attention to detail that is often overlooked but so important; it really made me feel comfortable and taken care of. I did the birthday enhancement with the de-stress massage. The massage was great, Kate was excellent, and it included a glass of champagne after in their chill lounge. They also wrote me a little note and surprised me with a piece of cake; again, so thoughtful and attentive. You also get access to their pool for the day which is so worth it. The only recommendation I would make is dimming the lights a bit in the lounge; it was really nice and comfortable could’ve had a slightly more relaxing vibe. Would highly recommend and will be going again for sure!

I’m surprised this place doesn’t have more reviews, so I’m here to do my part! The staff at this spa are super friendly and really know their stuff. As someone who’s plus-size, I really appreciated that they’re size-inclusive. If you’re worried about the robe fitting, don’t be—they have larger sizes available, and you can exchange it without any awkwardness. They all look the same too! I treated myself to a manicure and a facial for my birthday, and it was such a special experience. Definitely go for the birthday boost if you can—they give you a generous pour of rosé! The facial was incredibly relaxing. I’m not usually comfortable with people touching me, so I was a bit nervous about the neck massage, but all my worries melted away instantly. I think I almost fell asleep in the chair—I swear I heard myself snore! I was so relaxed afterward that I could barely keep my eyes open for dinner. Overall, it was one of the best experiences of my life, and I’ll definitely be signing up for another facial soon. Highly recommend!

I visited the Away Spa this past weekend for my birthday and it was easily one of the best decisions I’ve made. Out of all the spas I’ve been to in the city, this one exceeded every expectation. Check-in was smooth, the staff was kind and attentive, and the space was spotless. I had the De-Stress Massage with Katie and she was incredible. I’m already planning to come back. I was greeted with a ginger shot, given a quick tour, and the amenities were top-notch. I also appreciated that they happily swapped the birthday boost drink for a non-alcoholic option since I don’t drink. Overall, a 10 out of 10 experience. Highly Recommend.

Where do I begin. Let’s just say the W will always be my favorite hotel but my experience at the Away Spa in Philadelphia just made me love the hotel 10x more. Let’s just start by saying the customer service given by Morgan & Alexis was top-tier. As far as the massage itself 10 out of 10. I normally fall asleep during them but not this one - the soft touch from my therapist just made me want stay up & enjoy everyday part of it. Thank you for accommodating me & my minor emergency. The little acts of gesture Morgan and Alexis did for me will never be forgotten. I loved the ambiance & the lounge. Not to mention having the opportunity of taking a dip in a heated pool. Thank you to Morgan, Alexis and the entire staff at the W / Away Spa for making my 31st birthday WONderful. Highly recommended.

Such an amazing experience! My gfs and I booked a massage for the three of us and it was phenomenal! For the price, the massage, to be able to swim in the rooftop pool for an hour!!! The away spa is located inside of the W hotel and the decor is beautiful! Such a picture worthy bar/lobby. We checked in the W hotel lobby and they escorted us to the floor the spa was located on. When we entered we were offered complimentary ginger shots which was a nice touch to their customer service. They then gave us a little tour before our session started. We went into the locker rooms and were able to store our belongings/ clothes. We changed into the robes and slippers that were provided. We then entered the red room which was considered a quiet room and it was so relaxing. My gfs and I were able to order cocktails and make beverages such as tea & coffee. After waiting for a few minutes our masseuse called our names one by one (we were in separate rooms). It was a nice hour massage from head to toe, you can change the massage bed temperature which I thought was really cool, and they also play relaxing music. After our message we then headed to the rooftop pool. We went in December so it was super cold out but thank god THE POOL WAS HEATED. I def give this place a 10/10 it was nice and it was for a good price!!!!!! Check out my YouTube channel @sierrayeam to see my vlog of this day.