Renaissance Pittsburgh Hotel

The breakfast/brunch was excellent! I’m sitting here now second day and the food is definitely good and a lot for the price. Hot and fresh. The customer service is fantastic. The shower had great pressure and nice size bathroom. The only thing I would say, the picture online didn’t match the main lobby. It was more gloomy in person, I think lighting would had made a difference. Right next door to the theatre, pizza shop and other walkable spots. I highly recommend if you are in the area, come in and grab breakfast/brunch. From someone who travels regularly.

By far the worst "4 star" hotel I have ever stayed at. Housekeeping does a lazy job of cleaning the rooms. I remember leaving my hotel having run out of the toilet paper, and upon my return back to the room, the room was half cleaned and there was no toilet paper. How can you half clean a room, and notice there is no toilet paper and still leave it empty? Bizarre really. Also, while the food at the hotel restaurant is pretty good, the service is quite terrible. I recall sitting down and having to beg the waitress to bring me coffee--though everyone else was asked before hand if they wanted coffee. Also, my food was brought out to me, and they had given me so silverware. Am I a dog? Do they expect me to eat off the plate? I had to wait 5 minutes, until I had to demand for silverware. The service each day I had breakfast was terrible. When I arrived, I should also note that my toilet water was brown. It is a great shock that this is a Marriott hotel. I don't know who or what governs a 4 star hotel anymore, but this is the worst hotel in the area. Please stay at any other hotel, especially if you want good service--do save yourself the headache. Do better.

The hotel is old, but in a good location. Views from our room were awesome. My wife and I rarely get a night away from the kids, so I splurged and used 50,000 points for a night away. I’m lifetime platinum elite and very loyal to the Marriott brand and I’ve traveled a lot over the last 17+ years. This Renaissance stay was the worse I’ve experienced in all my years of traveling. The HVAC in our room wasn’t working. No matter what temp I set the thermostat to, it was unimaginably warm. We were laying in bed sweating even with the thermostat set at 60. It completely ruined our trip. We couldn’t sleep and eventually packed up and checked out. I feel like I wasted my points and it surely wasn’t worth the points I used. As a loyal Marriott traveler, I’m so disappointed.

This hotel is actually really nice. The lobby is beautiful. The location is very close to the plaza area, the point, and the theaters. The employees were very friendly. Our room was huge and very clean with a nice view. The beds seem in need of an upgrade however I will say that my recent back problems seemed to feel better so maybe the older mattress was a good thing. I would definitely stay here again.

I will start with this is one of our favorite hotels. That being said the rooms need a refresh. The rooms are comfortable and a good size. The bathroom gives more of a fairfield vibe than a Luxury Collection vibe. The fixtures were chipped and rusting, the towels were very scratchy and torn. It seems as though they have stopped caring about the little things. The staff has always been great. We got married here a few years ago and the event staff was awesome. The food was great and the venue room had a spectacular view. The front desk staff wasn't on their A game when we checked in as though they were truly dreading being there. Not our typical experience. Everyone has an off day though. I hope they get the refresh this place deserves.

We had a great time at the Renaissance. The food and cocktails were fantastic. Staff are super. Location great, we walked to the Benedum to see Wicked. Retro rooms are the thing!

I booked a room at the Renaissance Downtown Pittsburgh six months in advance specifically for my wedding night, and the experience was nothing short of terrible. There was zero customer service from the moment we arrived.||The AC didn’t work, the room was worn down, there was no coffee, and the blinds were broken and ripped. For a hotel charging over $800 for one night, this is unacceptable.||Despite noting that it was our wedding night, the front desk didn’t acknowledge it in any way—not even basic courtesy. Nothing was made special, nothing was offered, and no one seemed to care.||This stay felt like one big, giant ripoff—not worth a single penny. I want to warn others to stay away, because the experience here falls far below expectations.