Psy Spa USA

Such a beautiful experience! Very clean facilities and welcoming energy from all staff and guests. I had the 1B service which includes a scrub, hair wash, mini facial w massage for 1hr 30 min and I have never felt so nurtured and taken care of. Front desk was extremely helpful and gave a tour and explained amenities as it was my first time. The wet side with the steam room and jacuzzi was incredible and so freeing, felt totally comfortable in my own skin which is new haha. The whole experience went beyond my expectations, even from the phone call I knew I’d be receiving a great deal! Thank you so much, will be returning soon!! Want to mention Jessica was my technician and she was very informative and patient with me, really gentle energy and was very sweet and thorough with all the services! Thank you Jessica! Will request you!

My first visit was 4 days ago. I went with a friend, and we both ooed and ahhed about how much we loved going there. She said it was the most relaxed she felt after a massage. We both got a scrub and massage. I enjoyed myself so much that I went back on the weekend with my partner. Tip: --If you don’t speak Korean, I would recommend talking with someone behind the front desk if you are getting a scrub or massage and have any specific needs. They will communicate your needs to the masseuse. Pros: --Large free parking lot --Clean facilities --Lots of lockers with locking system --Good solid steam room --Separate massage area --Free robes (don't have to bring your own --Very hot steam room --ATM for cash tips --Reasonable prices Cons: --Some body workers don't speak English

90 Minute body scrub and massage might feel like a lot of money at first but it's worth every penny. I hope to go back often, it's the antidote to a long commute. Lily is an angel on earth.

I’ve been going to korean spa in Palo Alto for ages. Today decided to try Psy spa and save time on crossing the bridge. I booked scrab treatment online, half price was charged on card during booking. During checkin I saw that they charge 4% fee on card payments. No info about that on their website. Front desk lady called the owner and I explained that it is not a small amount of money, so they cannot apply fees on card payments. If I pay her cash, I won’t have enough cash to leave the tips for service. She offered to send zelle to her. After arguing with me for 10 min she finally agreed to take my card and don’t charge fees. I was given a basket with robe and towels. I did not know that I suppose to bring slippers. This spa is outdated and needs a complete remodel. It wasn’t clean. Plastic shelves had crumbles on them, hair was visible on shower stocks, ants were freely running on the walls. Also this spa doesn’t use particular brand of bath products. Refillable bottles with ‘who knows what in them’. For scrub the lady was using a brick soap with scrubbing gloves. Also seeing women scrubbers in transparent underwear was odd to me. Ladies, who perform treatments in spa that I usually go to, wear t-shirt and shorts. It was my first and LAST time visiting this place.

The men's shower facilities were terrible! There were no slippers, no bathrobes, and the woman at the front desk didn't explain anything! Even with the shower turned to maximum, the water was only lukewarm, and cold water kept coming out intermittently. Some of the shampoo and body wash dispensers on the wall were moldy! The entire bathroom was very cold, the steam room had no lights, and the scrubbing room was even colder. They had air conditioning but didn't turn it on – were they trying to make customers catch a cold or fever? This is the worst bathroom I've ever seen!

I’d like to consider myself a bit of a Spa junkie. I travel for work and anytime I find a city that has a Korean or Japanese style. Spa gets so excited to be able to check it out and wind down after work or a long week. I checked out this place first off the prices are ridiculous for just using the spa Second if you are a guy they require you to wear swim trunks never heard of this at any of the other Spa places if I wanted to wear uncomfortable crunchy swim trunks I would’ve just used the hot tub at the hotel not only that but it’s not like it’s super easy to get there. It’s like an hour drive and this wasn’t shown on their website or anything so if they’re going to have discriminatory practices Like this, they should definitely make sure it’s on the webpage and clearly visible that men will be required to wear clothes the entire time there. If you’re OK with that, then kudos to you, but it’s not part of the experience that I look forward to when I think Korean or Japanese like Spa.

Not truthful about closing time and no discount when you arrive later. They use to close at 10pm and shut spa down at 10pm then they began shutting spa down at 9:30 pm. NOW spa shuts down at 9 pm😡! I was already upset about the 9:30pm closure since I tend to arrive later. They should have a $25 discount after 6 or 7 pm arrivals! Every quarter they shut down the facilities earlier and earlier, saying things must cool down. That’s why you pay employees to stay for the cool down. Not fair. Be honest and say you shut down at 9pm, as the sauna, steam room and jacuzzi spa tub all shut down so say so on the website😡. TERRIBLE with no discount. Please change your website.