Massage Envy

The massage wasn't good. Do not ask us to fill out the form if you do not follow the instructions we provide. In the form, I already don't massage my head, and you still do.

Prepare to have your calm mood quickly ended by the hard sell to come back and start a membership at the front. They repeatedly asked why I couldn’t commit to a plan and would not process my payment until I gave a reason. I was told my 1 massage "really won’t do much". My shoulders were tense by the time I left, so I suppose the woman was right!

2 stars for absolutely absurdly poor management. Good Massage Therapists and Helpful Front Desk People. Great Location. However… Gone downhill the last few years. I don’t recommend becoming a member at this location. It has become a tacky customer experience with more excuses than massages. It is difficult to schedule a massage here due to turnover and low staffing issues. When I was able to schedule a massage-there was about a 25% chance it would be cancelled. Getting out of my membership that I had for years and years was a tedious process and they managed to get an extra month of fees out of me due to their own lack of efficiency and their dated gauche corporate membership cancellation policy. When I cancelled, I still had about $600 worth of unused credits accumulated (some leftover from Covid) which I still am willing to forfeit in order to prevent future similar losses. Talking to a manager is rare-the one woman I ever spoke to was bizarrely self-involved and didn’t even come through with the complimentary session I was promised when I showed up on site for a massage that they then cancelled on the spot. A few issues once in a while is fine, but the issues have been consistent for a couple of years now. Summary: Easy for the management to charge the credit card every month, difficult for the customer to receive a massage every month.

Not only a terrible massage, but rude, rushed and overall a really bad experience. They charge $145 for a 60 min massage but then say their "hand on body" is 50 minutes. Trust me and avoid this place.

Caressa was absolutely incredible. I could feel my muscle tension melting away like butter. Best massage I’ve had in nearly 2 years. And the front desk staff was so nice!!! I loved chatting with them as I checked out and they gave me awesome recommendations for other services I’m going to try next time I stop in. Definitely the best Massage Envy in Boston and the greater Boston area.

Everyone who works here is very pleasant and professional. This is my favorite Massage Envy location. Caressa has bright smile and upbeat personality. You can tell that she really enjoys her work. She is very knowledgeable about different massage techniques and must have graduated first in her class when she was in massage therapy school. I feel very comfortable and relaxed whether I feel like chatting during the massage or just enjoying the massage. Caressa is like an artist in how she uses her hands and a doctor in her knowledge of human anatomy. Her main priority as a therapist is to understand the customer’s goals for the massage. I am very glad that I have found Caressa for my primary therapist because she has a great attitude and is very talented. I wouldn’t be surprised to see Caressa be promoted within Massage Envy to a director of training or move on to a top spa.

I can’t explain how wonderful it felt to go here and pamper myself. I went for a facial with Amelia and a 90 minute massage with Steven and it was an amazing experience. Amelia was so calming and understanding when it came to my skin. I have sensitive skin and she asked me questions about my skin to know what will work out for my skin the most. After the facial, my face felt so light, supple and it just glowed so much. I felt so beautiful, I couldn’t stop taking pictures. A facial with Amelia is a must for self care and I am already referring my friends and my hair stylist to her. The same with Steven, it was the best massage I’ve ever had. I have also referred my friends to Steven. I truly felt like a new person after. I have a very tight lower back, and we did a 90 minute deep tissue massage, and he was fantastic. He made sure I was comfortable, relaxed, and he made sure to focus on my problem areas. My back had never felt so loose ever! I felt like a new person! It was such a relief to not have that tightness and pain anymore. After the massage and facial, I was so relaxed that I went home and slept and relaxed the rest of the day. It was the perfect gift to myself for my birthday, and I will continue to go at least monthly as a new self maintenance and care routine for myself from now on. If you’re thinking about doing this for yourself, I would say just do it. You will not regret it. One last thing, this location was so inviting and professional. Danielle in the front desk made me feel so welcomed and she was so very polite to me. I can’t wait to come back.