Massage Envy
Massage Envy in El Paso offers a relaxing and professional experience with skilled therapists targeting specific tension areas. The friendly staff ensures a welcoming atmosphere, and the deep tissue massages are particularly noteworthy for their effectiveness. Clients appreciate the personalized attention and the ability to customize pressure levels, making it a go-to spot for stress relief and overall well-being.
While the quality of the massages is highly praised, some feedback suggests that the pushy membership upselling can detract from the experience. However, the overall service and attentive care from therapists like Rebecca, Alejandrina, and Vero make it a recommended destination for those seeking a rejuvenating escape.
Features and services of Massage Envy
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Offerings
- Skincare treatments
Amenities
- Membership
- Online scheduling
- Toilet
Crowd
- LGBTQ+ friendly
Planning
- Appointments recommended
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- Free parking lot
- On-site parking
Massage Envy is in position 14 out of 30 in gay massage in El Paso
Customer Reviews
Massage Envy has a rating of 4.1 out of 5 based on over 261 reviews on Google
Rebecca did a great job targeting the tension in my neck and upper back. She checked in with me on the pressure and it was great throughout! I did the relaxing massage 60 min and had a pleasant experience!
I had the most wonderful experience!!! Alejandrina did an amazing job!! This was my birthday gift from my husband and I absolutely loved it! Great massage!!!I feel amazing! I will be coming back! Staff was super friendly! Great experience!!!! 10/10
I absolutely loved the massage. I’ve tried many others before, but they only helped for a few hours. Here, they truly know what they’re doing. The deep tissue massage was perfect, my neck finally feels relieved, and my back does too. Hands down, the best massage I’ve ever had.
Scheduled a massage for my girlfriend for her birthday. Despite her constantly saying it was just a gift, they kept trying to upsell her on the membership and pushing. That sort of pushy marketing leaves a bad taste in your mouth even after a decent massage. No one likes to tell people no repeatedly, but these people have no trouble asking over and over again about the membership and even calling the day before that the price will be increased because she’s a returning customer without a membership. I was able to talk to a very kind and sympathetic receptionist, she was very understanding of my frustration and she did a great job handling the call. Jv did a good job on the massage as well. I just hope upper management can teach their employees to read the room and respect when someone says no to a service or membership. It’s incredibly counter-productive for an environment where the whole point is to relax.
I got a prenatal massage with Vero and it was very relaxing. She saw i had an Achilles tendon rupture scar and even showed some TLC to that area. Body felt amazing afterwards.
I had the best experience at this location! Elizabeth was the most kind receptionist I’ve ever had a check-in with. My 60-min massage was relaxing and I actually switched home-spa locations to this one moving forward. 🙂
Save yourself and book with some else! There is a reason why this location has the worst ratings. There are so many talented masseuse at this location but the management team is one of the worst I have ever dealt with. When any issues arises, the manager Ally is extremely rude and tries to belittle customers when she speaks to them. She does not listen to understand an issue. She clearly just wants to prove that she is the manager and she does not care what her customers have to say. She will not take anything into consideration. You can picture her grinning with every reply and her tone is very condescending. Just save yourself the headache and book with another company or a different location.
Information about Massage Envy
Address
Massage Envy is located at 8889 Gateway Blvd W #500, El Paso, TX 79925, United States
Phone
The phone number of Massage Envy is +1 915-465-4397
Website
The website of Massage Envy is: locations.massageenvy.com/texas/el-paso/8889-gateway-blvd-west.html
Business Hours
Monday: 09:00–21:00
Tuesday: 09:00–21:00
Wednesday: 09:00–21:00
Thursday: 09:00–21:00
Friday: 09:00–20:00
Saturday: 09:00–20:00
Sunday: 10:00–18:00