Westside Massage

1st time going to Westside; have been looking for a new massage place since moving back to the city this summer. Physically the set up of the business is really good. Lots of street parking and an Ellis lot close by. Fairly easy to find in the building with good signage and an interactive directory in the lobby. Had some concerns about noise given it is in a large building with other public businesses very close by; but not an issue at all. Treatment room was quiet, peaceful and decorated well; adding to the overall experience in a positive way. My masseur, London, was fantastic. Asked me lots of questions upfront (but not too many) and checked in a couple times during the 55min; just enough to ensure we were "on track" but not disruptive. Great overall approach and technique; one of the top 3 massages I’ve ever had in all honesty. Will definitely request him next time. Good value overall, with market standard prices and durations. Able to give gratuity without being asked or pressured to do it. I feel great. Easy 5 ⭐️’s.

I spoke with Ursula regarding my interests in receiving a medical massage due to some knee and hip issues. Ursula took the time to listen to my concerns and provide helpful feedback on the best course of action. I received a fantastic medical massage from Lauren and will gladly continue going to her for services! Lauren made my first massage experience comfortable and went above and beyond to work through my needs. I will continue to recommend Ursula and her team for services!

I was referred to Courtney by a friend who was singing her praises, and now I see Courtney regularly at Westside, and I look forward to every appointment. Courtney is such a compassionate and skilled massage therapist, and I can always count on being so heard and valued before, during, and after my appointments, not to mention completely refreshed with problem areas addressed and even resolved. I can’t recommend Courtney enough!

Unfortunately I will be giving a negative review after my recent experience with Westside Massage. I booked a couples massage for the Friday before Valentine’s Day. 10 days after making the appointment, they called me to "update my card on file" to reserve my appointment. After speaking with someone on the phone, they asked for a $100 deposit since it was a "holiday weekend". They did not state that these appointments would not follow their usual cancellation policy and that the deposit was non-refundable. With five days notice, I found out that I had to attend a memorial service and called to reschedule the appointment to a later date. I asked if I will get the deposit back since giving them ample notice, or if I could reschedule to a new date and use the $100 credit then. The masseuse on the phone clarified with management in the moment that it was a non-refundable or transferable deposit. As an existing client of Westside Massage for many years, I have never cancelled an appointment or not shown up. If these terms and conditions of a "busy holiday" weekend had been stated upon booking or placing the deposit, I would understand, but the cancellation/reschedule policy on the website is a 24 hour notice. Even if the time slot is booked in the next five days, my deposit will not be returned. I will be finding a new place for my massages in the future.

My husband and I had an incredible couples massage with London and Lauren! They truly 'understood the assignment'—both were highly skilled and attentive. I struggle with really bad sciatica, and Lauren knew exactly how to work on it, while London provided much-needed relief for my husband’s back issues. We left feeling amazing and already scheduled our next session in two weeks! 💕

Courtney provided a world class massage for me. I was worried that since I needed to cut the massage short it would feel rushed. The opposite was true, I felt like Courtney was still able to focus on the areas I discussed prior to getting on the table. I was able to fully drop into the massage and walked out tension free. I could not recommend Courtney enough! Next time I’m in Grand Rapids I will be sure to book a massage or a couple at Westside Massage. I can only imagine how talented everyone on the team is.

My wife and I got the 90 minute hands-on massage with Courtney and it was phenomenal. Courtney was extremely thorough in explaining technique and tailored it to my style and what we wanted to learn. We were able to tailor our experience to spend the time how we wanted as well! We plan on going back for another massage soon!