Massage Envy

Madison is the best aesthetician that I have ever known. She is totally responsive to my concerns. She adjusts my facial skin care program proactively (ex: if I am going to be going on a beach vacation in a few months, she "prepares" my skin for the extra sun, chlorine, and saltwater exposure.). She also provides me with suggestions on no-fuss skin care when traveling. She is always professional, but very personable. She explains every product, application, and process thoroughly to me. My skin is in great condition - thanks to her!

I’ve been a loyal member for over five years at massage envy and have always appreciated the aestheticians but my recent experience with the customer service was unacceptable. Due to health reasons, I missed my appointment and when I was willing to restart my service I was charged the full non member fee much higher than the member rate for an appointment I couldn’t even attend. I would have been willing to accept the charge if the situation had been handled with empathy but the staff member I spoke with was extremely rude and condescending. The tone and attitude were completely disrespectful. Her behavior was so unprofessional that it genuinely made my day worse. After years of loyalty, I deserve basic respect and understanding. Because of how this was handled, I will not be returning as a member. I hope management takes this feedback seriously as this is how long term loyal customers are lost.

I had a great experience at Massage Envy in Sunnyvale. Check-in was fast and simple, which I really appreciated. The massage itself was pleasant and deep—exactly what I needed for my back pain - Thank you, Fenghua! The massage room was private and cozy, with relaxing music playing throughout the session. Overall, a very comfortable and professional experience. I’ll definitely be coming back.

I had a really good massage with Lily. She was professional, attentive, and took the time to work on areas that needed extra focus. The pressure was just right, and I left feeling relaxed without being sore afterward. The session felt well-paced and thoughtful, not rushed. Overall, a solid, enjoyable experience.

Jenny is the best massage therapist I ever had. She is the "knot" master. She’ll find them and work them until you feel like a teenager again. She is very talented. Thank you Jenny.

Diana (Jing) is the best! She is attentive, always tailors the massage to your needs that day, and remembers her customers' needs from previous visits too for a real therapy experience.

Edgar changed locations to be full time in Sunnyvale and I still drove from San Carlos because he’s the best Massage Therapist I’ve ever worked with. Highly recommend.