Hotel Heron Alexandria Old Town, Curio Collection by Hilton

My husband and I stayed here for his birthday and so glad we DiD! It is Beautiful and in a lovely area within walking distance to shopping and food, It is a modern space with a soothing energy. but the "Stars" of this hotel.. the front desk staff, Amari and Michael, Joshua were accommodating in every way! We were upgraded and sent a lovely treat for my husband (he was certainly surprised) Michael checked on us throughout our stay, and Amari made sure we could sleep in before taking off! I hope upper management see's this and all the other lovely reviews re: your team.. the professionalism and kindness was over and beyond what we expected, they are the ambassadors of the brand and should be commended. Stay Amazing we will see you guys very soon! Thank you All for a lovely birthday getaway.

Wonderful stylish hotel with a great location- close to the free bus service whixh can get you to the metro to go to DC. The area itself is very nice with a great vibe and good food option. The restaraunt within the hotel is great too, the Kiln- excellent for breakfast or dinner. The staff are very helpful and are quick to resolve any issues. I stayed for 5 nights and hsd an exceptional exeprience all in all- I felaly do rate this place as full marks.

Very nice stay overall. The hotel is beautiful, very clean, and the Old Town Alexandria location is excellent. Staff were friendly and professional throughout our visit. One area for improvement is pricing transparency. When a reservation is prepaid in full, guests typically do not expect additional taxes and property fees at checkout, especially when those charges were not clearly disclosed during booking or mentioned at check-in. Clearer communication around these items would make the experience feel more straightforward.

Great location. Little difficult parking. Room was immaculate aside from pillows which had a subtle scent to me. Everything looked clean. Fairly certain they offered self park on booking.com but when we arrived, it was valet only. $45 for overnight valet wasn't horrendous and ended up being convenient. We walked to everything since it's right in the middle.

Hotel Heron is a beautiful property, and our experience there was exceptional. The rooms were spotless, and the location was perfect—within easy walking distance to shops and restaurants. My cousin and I flew in for a funeral, and during a very difficult time, the kindness of the staff made a meaningful difference. The front desk team, especially Ismael and Lenenor, went above and beyond by checking us in early and truly pampering us with care and compassion throughout our stay. I would absolutely recommend Hotel Heron and look forward to staying there again in the future.

Wonderful hotel, in a great location close to public transport links and harbour. Rooms are exceptionally well maintained and staff are very helpful. The onsite restaurant on the ground floor is very good with attentive and helpful staff on all shifts. I had an issue with servicing room one day, and the hotel were proactive and to rectify and resolve issues. The attentive nature of staff was appreciated. I would recommend others to stay here, it is a very pleasant place both stylistically and in terms of attention.

Visited to experience the Hilton takeover and see what they had to offer compared to the other big brand competition nearby. Can honestly say that the rooms while very modest in size are very elevated. Comfortable and clean all the way around. The branding was absolutely on point from the wallpaper to all the extra touches in the room and we loved the continuity of the herons everywhere. The bathroom felt luxurious and the top floor offers higher ceilings which adds to that feeling of grandeur. While there aren't many views to offer in Alexandria from most hotels they do actually have a few nice vantage points to take in the historical surroundings. You feel the history of the 100+ year old building but it's dressed as modern as can be. They have a better location than most other hotels in the area if you want to restaurant hop. On the negative as a loyal Hilton diamond member... We were celebrating a Birthday during our stay which was noted and acknowledged at the desk, but nothing was offered in the room not at check-in to make the birthday girl feel special. Odd for this brand of hotel and what we are accustomed to receiving. Not even a simple note. Same for the upgrade, we were charged to select a "deluxe" room which is just on a higher floor of the just 5 story building. As a diamond member we frequently receive suite upgrades at no charge as one of our benefits. It's worth noting as of winter 2026 they do not have any suites in the hotel on offer if you need more square footage. Most upsetting is the Hilton app advertised both free breakfast and a $30 credit for members, I shared this with the desk agents but they shared it was an error with the new takeover. In the morning the front desk agent that I shared my disappointment with offered to add an additional $30 credit towards our bill for the misinformation on the app, but that unfortunately didn't happen and was an empty promise upon checkout with no folio adjustment made. We would like to return and enjoyed our stay overall, but hopefully our status and loyalty will be acknowledged and bill adjusted accurately if we have a future visit.