DoubleTree by Hilton Hotel Arlington DFW South

I stayed at this DoubleTree for two nights on a work trip and had a great experience. The room was very clean and comfortable. The entire staff was friendly and professional throughout my stay. Samantha at the front desk deserves a special mention. She was extremely attentive and proactive. Checking in to make sure everything was going well and offering help with anything I needed. She genuinely made my stay much better. Overall, I’d definitely give this hotel a 5‑star rating and would be happy to stay here again.

I booked this hotel through air b&b and missed the deadline for a review unknowingly, it’s 2 weeks. Jason was my grandma and i’s host and he made the processes so smooth and easy. There were a few hiccups like the water being off when we arrived, and it not being back on by the time it was suppose to. (The sink water did not get hot, but we did not try the shower). These issues probably arise due to the age of the building. The location was a bit sketchy, but everyone at the hotel is friendly, accommodating, and understanding. I have a medical device and asked for extra help. This was met with empathy from Jason and total cooperation. I am over the moon about the customer service received. I do wish there was complimentary breakfast, as we were headed to the airport that morning and grandma wanted a grab and go experience. Thank you to the doubletree team and Jason at air b&b

Special Thanks to the FRIENDLY Staff of this Property! FDR Sam, FDR Pamela, and Bartender Tyler: the welcoming and accommodating nature of the Property’s Staff really made my Stay (thanks to GM for assembling this Staff) and as this is a high-tourism area, and Properties are competitive, it seems intentional that ONLY Friendly people are Staffed by this Property; as always, this is my #1 Stay Priority. The location is in between I-20 and I-30, next to Cowboys Stadium, Six Flags, WalMart, lots of shopping and restaurants: great for work commutes, easy in/out. My room was comfortable w/ an outdoor patio area, good bedding. The Fitness Center is in good shape. Nice outdoor pool when the weather cooperates. Sam checked me in, honored me w a complimentary upgrade, ensured my F&B credits were applied, and she was overall a very pleasant person. Pamela was nice both afternoons at Front Desk, and generously made sure my late-checkout was hassle-free. I REALLY enjoyed both nights at the bar w Tyler: local on-tap selections and Tyler is an athlete so he was great for sports conversation during NFL. The lobby attracted a lot of guests for gathering… Thanks again for the Friendly Staff of this Property esp in such a busy area.

Positive: Greeted with warm delicious cookies. Front desk staff was nice. Beds were comfy and the room was nice and not dated. Parking was convenient. Negative: Nice stay. I have no complaints.

Great hotel to stay at. Perfect location to explore the Arlington area for food and activities. Rooms are really nice and very clean. While I was not there during the warmer weather they do have a trolly that runs from the hotel to take you to various activities at a very low cost. Corey from Best Majestic transportation is great offering buses to to the sporting events and the bus will take you from the hotel and back. Great price and no need to drive and endure the major traffic by AT&T Stadium and Global Life field. He’s a super nice guy so make sure you see him in the lobby of the hotel to sign up for the buses. The only thing I would recommend for hotel management is to have enough staff to manage the higher volume of customers during peak seasons such as Thanksgiving in the restaurant. Having to chase someone to place an order and then chasing them down to get the bill is not something a guest should have to do. I would still strongly recommend staying here.

Do not stay here. Some idiot thought 1 elevator was a good idea. Everyone in the hotel complained they spent more time waiting on that 1 elevator than they ever have. Hotel was nice as long as you don’t mind wasting 6 hours of your life waiting on 1 super slow elevator.

No basic supplies I ran out of conditioner in the shower. Conditioner is necessary for me to be able to brush my hair. I have a business conference today. No English Breakfast tea in the rooms and I don’t drink coffee. I’m Hilton diamond member and I still can’t get basic supplies normally stocked in Hilton hotel rooms. Very disappointed. Rooms are dark one light barely works next to the bed. I don’t recommend staying here.