Hotel Brexton, Trademark Collection by Wyndham

My husband and I were in a pinch, the furnace in our apartment totally stopped functioning and our landlord was taking their sweet time getting it repaired. We booked with Hotel Brexton and they did not disappoint on service, hospitality, and room comfort. First—the staff was extremely helpful (shout out to Terrell!). They were quick with communicating, knowledgeable about what could be done in our situation, and even when our landlord was being crazy about us being at the hotel, they found a way to their business but also be fair with us. The rooms are very keenly decorated! I like the style between art deco and minimalist; very attractive. The ONLY detail that bothered me was that part of the shower-head didn't have a designated place, so it just hung down into the shower. The bed was GRRREAAAT! Internet and television were more than easy. You can't ask for more re: location either! Very central, affordable for what they offer, and a cute time overall.

Ended up staying three nights at the Brexton with some friends over the Easter weekend after an Airbnb cancelation left us in a bind. ||Price was reasonable and the location was convenient as our party was very reliant on public transportation for the trip. The light rail and several bus stops were within walking distance.||As for the hotel and room, it was OK. Nothing special but it was suitable for what we needed. A little rough around the edges but clean and pretty comfortable. TV was a bit wonky but after about 10 minutes of messing around with the remote we were able to update the television, and it was fine from there on out. The "Breakfast" was some grocery store mini pastries and a few small bottles of juice. If you need a real breakfast, you'll have to go elsewhere. Thankfully we found a few spots within a 5-minute walk that were pretty good options for that time of day. ||The highlight of the stay was by far the staff. Very friendly and welcoming and gave some really good tips on places around the hotel to check out.||The one issue I did have was when a worker tried entering my room a few minutes after I checked in. I'll chalk that one up to bad timing. ||Overall, I would stay here again if I needed to be in the neighborhood, but I think next time I'm in Charm City I'll stay down by the harbor.

Positive: Staff at front desk was very welcoming and engaging. Negative: Rooms showed a lot of wear and bathroom needed a thorough cleaning. If felt like they had started a renovation and had not finished it.

Well I was supposed to attend a wedding 3/6-3/8 and the wedding had a block of rooms here. I had booked my room MONTHS ago. I wake up 3/3 to a text message and email unexplained cancelling my reservation for the wedding weekend. I called the hotel to find out more and can’t talk to anyone or leave a message due to a "full inbox". Very unprofessional, and I feel awful for the bride and groom having to scramble last minute to find another decent hotel for a bunch of people 2 days till their wedding with most people coming from out of town. Not the stress they need. And trying to find something that isn’t $500 a night or more. It’s too bad they cancelled on us and the bride and groom, but even more so not giving any notice or recommendations for other accommodation. From what I understand the area isn’t the best and trying to figure out where to stay when you’re not from there is difficult.

Stayed here a few years ago and loved it (possibly before it was a Wyndham property?) My second stay was not as pleasant. My room smelled of mold and urine and there were several worn features on furniture, including stains all over the couch. I wasn’t provided any hand soap and where I was previously provided K-cups and fixing for coffee my last stay, the drawers where they were last time were empty.

Unacceptable Service – Locked Out and "Canceled" Without Notice. My son had an absolutely horrific experience at this hotel and will never book here again. On 2/19/2026, My son arrived at 9:30 PM for a confirmed reservation, only to find the front doors locked and the property seemingly deserted. He spent 50 minutes standing outside late at night trying to get in. He rang the bell and called the hotel's direct line multiple times; no one answered, and it went straight to voicemail. When I finally reached the general reservation line, I was told that someone had canceled my reservation. We absolutely did not cancel this booking. To be left stranded outside a locked building late at night with no staff on-site to assist is completely unacceptable and unprofessional. If you value your safety and want to ensure you actually have a bed to sleep in, do not book this hotel. They are unreliable and provide zero customer support when things go wrong.

Unbelievable that no one is here to let us in. It is a hotel belonging to a large hospitality group! Our airline changed our flight two hours before departure. We then called this hotel, where we had reservations for 4 nights, re: our delayed arrival. Firstly, we had to make 4 different calls to reach anyone: they told us not to worry, that they had taken note of our post-midnight arrival time. Now we are left stranded in the cold waiting and ringing the doorbell and calling until we give up and have to look for another hotel. We have traveled extensively and had never encountered this scenario. Nothing short of disappointing.