Carlsbad by the Sea Hotel

Attended an event at the windmill next door and got a room so we didn’t have to drive home after the event. The hotel looked like a nice beach hotel. The room itself was laid out well for us and the accessible shower was great with ample grab bars. However, I had a bad feeling when we arrived to find the lobby closed and the front desk was crammed into a small hotel room. The staff was pleasant enough and checked us in quickly. The room itself had some problems. There was no soap at the bathroom sink so I’m guessing housekeeping failed to restock the room. The flooring in the room is hardwood floors which is okay, but it’s clear the floors are not properly cleaned regularly because after walking around the room for a few minutes white sock bottoms were brown with grime. Made us not want to walk in the room in bare feet. The firmness of a bed mattresses is difficult to please everyone. For what it’s worth I found the mattress too soft and had a little back soreness in the morning. Others may find it to their liking. I didn’t. My low review is really about the room cleanliness. If I ever need to stay a night in the area I will choose another hotel nearby.

I booked this room for two days, as I planned a trip to Legoland ith my two boys which was conveniently close by. We drove 2 and a half hours away and the front desk said the room was ready early and cleaned prior to our arrival. This was good news as my two boys were tired and needed a good night sleep.||Upon entering the room, I noticed the floor was dirty so I decided to pull back the bed sheets and noticed they were dirty and some sort of debris on them. Disgusted by this, I immediately informed the front desk. They sent a housekeeper with new sheets and blankets. I also had them replace the mattress cover and pillows. The housekeeping gal moped the floors as well. ||This was frustrating as we had to wait until this was completed and my kids were tired and hungry. Once housekeeping was done we left to get dinner.||Upon checking out, I informed the day shift manager of the issue regarding the dirty bedding. He said he would notify the general manager and he also provided me with the general managers contact information. I emailed the general manager a Mr. Ramirez twice and no response. It has been over a week and no response. It's too bad as it's a great location with a heated pool which was fun.||However I feel my concerns are not important enough for the general manager to contact me.

Positive: I appreciated that the staff was nice enough to decorate the room with the stuff I had delivered for my boyfriend’s birthday. Negative: Hotel room was great but the grounds of the property could use some better renovation. Still great for a 3star hotel. Would like room service & add-on services like rose petals, etc.

Very clean and comfortable hotel. With my bag back it's hard to find a next that I can comfortably sleep in my the bed here was great for me and I was able to get up immediately and even walk without the typical pain I deal with. Close to a lot of local attractions. Beach. Lego Land. Etc. Very comfortable place at a very reasonable price, especially for the area I would have expected quite a bit more in price. Rooms, beds and bathroom were all very clean being in "one of those people" that take a good look before getting comfortable in a hotel.

Pleasantly surprised. Wonderful location with delicious restaurants in walking distance. The windmill has many options as well as arcade games. Stellar value. Pool and jacuzzi. Clean facility with friendly staff. Accommodating hotel with complimentary late check out, water and coffee. Would absolutely come back!

The location is great—right across from the Carlsbad Premium Outlets, which makes shopping super convenient. The staff was friendly, and check-in was smooth. However, the hotel itself feels a bit dated, more like an old-style inn than a modern hotel. There were no complimentary slippers, and overall amenities were just okay. If you’re looking for convenience and proximity to shopping, it works, but don’t expect a luxury experience.

I just stayed here Valentine’s Day weekend and I wanted a nice quiet romantic night. Well, that didn’t happen. The AC was so loud it woke me and my wife up all night. I turned it off and the room was super hot. I finally fell asleep around four in the morning and was woken up by loud construction noises at 6:45 AM. This hotel is going through construction right now and they are not even trying to be quiet for the guest. I will never stay here again!