Residence Inn by Marriott Charleston Riverview

We recently stayed here (2 suites with several family members for a short weekend vacation), and overall had a very nice time. Free onsite parking with a short Uber ride to downtown. Carpets in the rooms definitely need to be cleaned though - when I took my shoes off the carpet floor felt sticky (rooms 211 and 216). Nice outdoor pool, fun for the kids. The gentleman at the front desk was very kind and helpful, as was the lady at the breakfast area. Breakfast was pretty good but waffle maker is way, way outdated and really makes sub-par waffles which are not crispy at all - please do everyone a favor and invest in a new waffle maker 🙏🙏 Thanks a lot.

Great hotel, and an amazing value better than the hotel and the value is an associate that goes by the name of Trinton Porter. He genuinely embodies the spirit to serve and made all the difference this morning when I woke up at 5 o’clock, had no coffee in my room. I went down to the front desk and Trinton Took the matters into his own hand and solve the problem by finding an unoccupied room and Using the coffee maker, surprised and delighted me with two fresh brewed cups of coffee. Thank you, Trinton for going above and beyond to ensure the genuine care and comfort of your guests, you made a big difference as I was in a major car accident on way to hotel and couldn’t sleep. Thank you

Positive: The staff were very friendly and helpful. They all went out of their way to accommodate us. It was very spacious. There were four of us (1 in a wheel chair) and we had more than space. Negative: Nothing!!!It was amazing.

Disappointing check in experience. I prepaid the room, but the agent still charged my card 3 times. I gave my card to charge the deposit then she asked again saying she cancelled the previous transaction. It was a total mess. When I checked my bank statement o saw 3 charges from the hotel, told an other front desk agent but she couldn’t even fix, had to wait for the manager to do it. She said she can’t even check out till the manager doesn’t fixed. 5 days later some of the charges still there, manager haven’t replied for the emails for days. Also breakfast was a mess. Attendant was alone, hotel was full, everything was running out. They need to train front desk agents much better, don’t alone them to handle payment till they fully understand the system. Also maintenance left the fan in the room top of kitchen table.

It was a short stay 1-2 days. The staff was very helpful, pleasant. Avis, Jerry, Trenton, and the kitchen breakfast staff are the best. You ask for something they did their best. The room Was clean and nice. But the shower tub was small, rounded, and tight at the bottom, which made it hard to stand and unsafe, very slippery, and also had no shelf to place your soap or shampoo. Also, the exhaust in the bathroom was dirty and didn't work. But overall a good stay, free parking and free decent breakfast.

This hostel has good clean rooms in a two story elevator hotel. Check in was efficient and professional. Free on-site parking is helpful. Close proximity to downtown Charleston was nice too. Breakfast was understaffed for the number of guests the day in was there. Definitely recommend a car if staying at this hotel. I wasn't there long enough comment on the kitchen appliances or wares.

Stayed in room 118 (12/7-12/8). Arrived around 1:30pm. Unfortunately, the front desk staff was NOT friendly and inviting. Most of the time they were in a closed door office. The breakfast nook attendant was kind and friendly. She was the only staff member that smiled and appeared to be happy. Stepped into room and there was a foul odor in the air. Maintenance and cleanliness are below Marriott standards. Please do better.