Hilton Garden Inn Chesapeake/Greenbrier

The staff were REMARKABLE! They did their best to accommodate us and make it right about there being NO INDOOR POOL as the website suggests. The breakfast was good and the room was clean. I am displeased with Hilton as a company, not the staff. The website states INDOOR POOL. Which is why I booked this location for my twin daughters. The staff did their best to rectify this situation and I greatly appreciate it. Corporate needs to fix the website ASAP.

had a 2 day stay , their system partially charged my card at check in . Mind you I’m a gold member I stay at plenty of upscale hiltons . The room I prefer was sold out so I needed somewhere to sleep before my flight . As I’m on the plane I get a voice mail threatening me with legal action to pay remaining balance . I’m on the plane so obviously I can’t call them yet & fix the issue . I had an hr & a half left til landing I get a long email threatening me again !! I respond & let them know I am currently on a plane I will call as soon as I land to fix the issue . They proceed to charge every card I had on file & eventually get the remaining balance . GREAT . But no apology nothing just plain rude ! Treated me like a thief even though their system made the error without my knowledge! I wouldn’t stay here again no member should be treated that way .

Good afternoon I wish this review was about a positive experience although my stay was excellent I was unfortunately double charged for my stay. I originally booked and paid for my stay through booking.com back in September for $150. When I arrived on the 24th the front desk associate was dealing with an upset customer. During the checking process I gave my card for the incidentals. That following Monday while I was on vacation at the outer banks my card I used was declined while out to eat with family. Upon checking into the card I noticed I had a pending charge of 170 and another cleared charge of 205… there should not have been any charge since I had already paid back in September. I called customer service and they connected me with a young at the property who said the 170 charge was caught in house and cancelled but the 205 would be refunded to the card. This coming Friday will be three weeks without this issue being fixed. I would greatly appreciate this issue resolved promptly. I have emailed, messaged, and called with ZERO results. This was at the 1565 crossways boulevard Chesapeake VA location

Positive: Location and room features Negative: TV service partially unavailable. Missing channels. No corrective manager response.vizible.Very low water pressure. No corrective action

I was given false information prior to booking. I was told there were an indoor heated pool, free continental breakfast, and a bar. When I arrived, I was told the pool was under construction by one person and the other staff member said they never had a pool. The continental breakfast was not free. The only fruit they had for my entire visit was small squared pineapples, They had a bar but it was casual (like one you may find at the bowling alley). The water went out, so I had to go to another hotel. The omelet was nasty and so was the attitude of one of the workers b/f. No room service for 4 nights.

I am writing this review to express my deep disappointment with my recent experience at one of Hilton’s properties. As a Silver Member, I have always chosen Hilton because of the consistent professionalism and respect shown by their staff. Unfortunately, this recent situation has completely changed my perception of the company. During my stay, I was disrespected by a front desk employee, and ever since, I’ve been trying to get in contact with a manager or general manager to address the issue. Every time I call, I’m either told that the manager is not available, in a meeting, or—most recently—that there is no GM currently at that location. In addition to that, there was a dead bug found in my room, which I reported to the staff, and it was not handled with the level of concern or urgency I would expect from a brand like Hilton. I’ve also contacted Hilton’s corporate office, where I was told that someone would follow up with me. Despite that assurance, I have yet to receive a single call back. I feel like I’m being given the runaround both by the hotel and corporate office, which is extremely frustrating and unprofessional. As a loyal Hilton guest and member, I expected much better treatment and accountability from a company of this caliber. I sincerely hope that someone from Hilton will finally take this matter seriously and reach out to make it right.

Overall just an average hotel. Positives were friendly staff and a convenient location. Negatives were towels with hair on them and half a condom wrapper on the floor. Since it was just one night the price brought us in and we got what we paid for.