The Whitehall Hotel

The 2 young men at the front desk were awesome! They were really cute and played along when I told them "Santa" reserved the room for our little girls to attend an event 🙂 The ladies tending breakfast were sweet and hospitable. Beds were comfortable. Room was clean. Fantastic location and easy to walk to non-touristy spots for good food. Perfect for a couple nights and super affordable for even small budgets. Sure, they could spend a fortune with a complete remodel- new bathrooms, new flooring, new furniture... but for why? To increase the price and lose the affordability? Those things were fine. And I even liked the lotion and shampoo. Pic is of the view from our window on the 15th floor.

This is definitely an older hotel, but it's clean, tidy, and offers a retro feel that's not often seen in Chicago anymore. The room I stayed in was spacious and had all the necessary amenities to enjoy my stay. The only "negative" detail was that the shower faucet wasn't easy to turn on, but it didn't detract from my overall experience at the hotel. The service was adequate, although it could have been a bit friendlier. I particularly appreciated the early check-in service, which allows you to check in before arriving by uploading some information to the website, and the breakfast, which has many options to suit all tastes. The location is also excellent, just a few meters from Michigan Avenue and the 360 ​​Chicago observation deck. It's definitely a hotel I would return to, without a doubt.

Positive: The location and the friendly staff. Negative: They do not clean the room every day, and the thermostat did not work. We were not able to control the temperature of the room.

Admittedly, this is an older hotel. However, it is clean, well kept, the beds are comfy and I can't pinpoint any shortcomings other than that the plug ins on the nightside table are actual plug ins instead of USB ports. The staff is FANTASTIC. The food is better than at most restaurants three times the price. The location is unbelievable. The service -- better than I expect at hotels many times the price. Why this place doesn't have a wait list to get in, I have no idea. Do NOT let the low price per night deter you. This place has become my Chicago GO TO, and I have stayed at 2 Marriotts, and a Hyatt. They can't touch this place.

Exceptional service – truly above and beyond Our stay at The Whitehall Hotel started in the best possible way thanks to Cheryc at the front desk. From the moment we arrived very early in the morning after an international flight, she was incredibly kind, professional, and genuinely welcoming. She went above and beyond to make us feel taken care of, helping us settle in smoothly and making our arrival completely stress-free. Her attitude, warmth, and attention to detail truly reflect what great hospitality should be. The hotel is very well located, comfortable, and welcoming, but Cheryc’s service alone made this stay exceptional. She is a true asset to the hotel and deserves special recognition. We would absolutely stay here again and highly recommend The Whitehall Hotel to anyone visiting Chicago.

I have mixed feelings about this hotel. The location is great, but the stay itself was pretty average. I stayed from January 18th to January 20th. It was freezing outside and honestly not much better inside the room. The heater barely worked and made a loud noise every 30 minutes, which got annoying quickly. The walls are paper-thin—I could hear full conversations from the room next door. The room felt old and worn. Dirty carpet, dated furniture, nothing impressive. Hot water was hit or miss; one morning there was no hot water at all, so I had to take a cold shower (in a cold room). **By the second day, toiletries like body wash and conditioner were already gone and were never restocked.** Customer service wasn’t great. Every time I spoke with the front desk, it felt like they didn’t really care and had an attitude. Overall, not my best stay, not my worst. The only real positives are the excellent location and the kitchen staff, who were actually nice.

The location is perfect. The check in ladies seemed to be having a bad day and were annoyed. The person who checked us out was very nice and apologetic for the lack of basics in the room. I was glad that they accommodated our request to have two rooms next to each other. I am wondering if they are short staffed because we had to wait an hour after check in for one of our rooms. That room had a dirty shower, no towels, no body wash or lotion. The other room was also out of body wash. In both rooms we found out about the body wash as we were in the shower (wouldn't think to check prior).