Hotel Palmeras Chula Vista

booked for a quick 2 night trip and it was so dirty. They definitely don’t mop floors or clean the tub often at all. Didn’t notice till the second day that there was hairs and residue in the tub & we were getting ready for bed and we see two spiders! We moved the table to be able to eat & boom cockroaches! Also found an old eyelash strip… seems like if they determine it doesn’t look "dirty" they don’t clean. if you can afford the extra $30+ for surrounding hotels definitely do so. only good thing about it was the surrounding eats. definitely won’t be back.

Positive: The staff members were great from the check-in people like hotel employee. Very friendly. To the housekeepers who were very helpful as well as, hotel employee their supervisor. Also, it was nice and quiet. Negative: No

This place ruined our trip to Comic Con!! Booked our room for 2 nights and got a call an hour ahead of check in time saying our room was cancelled because a 3rd party site (hotels.com) over booked them. Total BS as I booked our rooms a YEAR in advance. But the rate I booked those two nights at was half of what they were charging for 1 night. We planned our entire trip around that hotel and rate, coming from Wisconsin (32 hrs just to get here) Such unhonest bull crap they pulled. Had to find a different hotel at more than 3x what we had booked our room for. Now can't afford things as we still need to get home after going to the Con tomorrow. Hiding behind the excuse of a 3rd party overbooking is BS when I booked the room over a year ago. So infuriating. When you book a place a year ahead of time to secure your room and rate, then plan your entire trip and itinerary around that, then to get a call an hour ahead of check in, saying they cancelled your reservation, ud so infuriating and devastating. Also waited an hr and 15 min to talk to a manager who was "in a meeting"that never showed up as we left after finally finding another hotel an hour away. DO NOT STAY HERE. DO NOT SUPPORT THIS KIND OF BS FROM PLACES LIKE THIS. Ruined our trip as we had to change everything as we figure out how we afford this added expense.

I've been staying for a while now Alyssa and Janet are so nice and welcoming. The pool gets clean regularly my kids love it and so do I the housekeepers are so nice always ready to help you if you have need can't wait to go back in January

Not a single outlet in our room worked lmao. Room was a nice size and it's a decent location though. If my trip was more than a day I would have been mad

My husband and I have stayed here many times and have always had a great experience. Most hotels these days charge you extra for anything and everything, Palmeras always gives us wiggle room when we check out. Highly recommend it. Front desk ladies always so kind and willing to help. They make our stay very pleasant

Positive: Has everything table chairs bathroom supply’s. Oh and enough pillows. Negative: Well had a problem with toilet but moved rooms and went well after that.