Fort Pontchartrain a Wyndham Hotel

Positive: The room was recently renovated. Negative: The staff wasn’t friendly and we weren’t able to check-in until 5:30. We had to change our dinner reservation because of this and ended up having to get ready in the hotel bathroom!

What a wonderful hotel! Beautiful view, clean and well appointed rooms. Delicious food and creative craft cocktails. The crown jewel of this beautiful hotel is the kind, friendly and thoughtful staff. Bobby and Jazz were AMAZING! Our new favorite destination hotel in Detroit! Thank you so much! ❤️

The hotel lobby was very clean, the people in it were all having a great time. The lobby was full of smiles, I noticed Theresa at the front desk work hard to make sure everyone got serviced accordingly in a very professional manner. The wait wasn't long. The rest of the staff at Pontchartrain were very helpful and friendly from valet to the restaurant. Infact! I've already booked my next stay at fort Pontchartrain. All in all- clean rooms. Great location. My wife and I Would recommend.

This was my first time in Detroit, and after a long trip getting here, I was exhausted, but Samantha J completely turned my night around. She welcomed me with such genuine warmth and positive energy that I instantly felt at ease, and she even made me laugh after a long day of travel. That kind of hospitality is rare and truly appreciated. On top of that, the rooms are large, spotless, and offer amazing views, and the bed was incredibly comfortable. Between the beautiful accommodations and Samantha’s uplifting presence, this was an amazing first impression of Detroit. I’m so grateful for the experience.

Very nice hotel in an amazingly beautiful location! The staff was friendly and helpful. The room had a gorgeous view! It was an ok sized room. I wish it had a microwave and the bathroom were a little bigger. But it was clean, smelled fresh and all was groovy! Side note... So... Just a little warning... There may be a large hold on a card when you check in and it may take longer than usual to have your money released back to your account. My hotel was booked with points and should have been free, but they put a $100 hold on my card. It's never taken this long before with other hotels, even other less expensive ones... You've been warned.

The staff here is amazing! The first person we met was Jonnesha who upgraded our room to a lovely suite with a view of the river. Patrice in the Urban Cellar restaurant was a wonderful server. She is so nice and personable. Dalles in the breakfast restaurant was so sweet. Eugene, Mushi, and Moe were great valets. Last but not least us Fee B (Felicia) at the front desk who was fun, friendly and helpful. We had a great stay. Can't wait to come back next year.

Absolutely top notch service. Andre and Courtney seen made our dinner experience over the top. Amazing cocktail service, wonderful table service the food was PERFECT! Would recommend to anyone who wants a 4 class dining experience in a relaxed beautiful environment! Thanks you guys! Made our trip!