OYO Hotel Killeen East Central

Room seemed decent for the price. Inside looked better than outside. Rooms was not properly cleaned. Hair in shower, no toilet paper in bathroom. Worse part is the clerk checked the room before I could check out because I paid a cash deposit($100). She lied and said she couldn't find the remote control. The remote I sat beside the TV before I walked out the room. I had to snap on her and the owner, but I did get my deposit back.

This is the worst possible hotel available. We worked all day to come to a room where the manager (not working at the time) accused us of being loud and smoking marijuana in the parking lot and had the front desk evict us and refused to refund our money. We were not loud, we do not smoke pot and we were literally there for 10 minutes and hadn't even been to our room yet. We did everything we could to try and explain that there must be a mistake but noone would listen. We were kicked out at a horrible time to try and find another room and we were denied our money. It felt like we were literally robbed. I was speechless. The manager was obviously drunk or high or both. He had mistaken and was too messed up to sort out the truth. The place has good potential hopefully the owners will realize what the staff is doing to sabotage the reputation of this iconic location and the future for these innocent owners. Thanks For the terrible experience OYO

This place should be shut down. Rooms are disgusting! Housekeeping is nonexistent here. There's a pool but swim at your own risk🤢. The building looks very old. Maybe its under construction, idk. As a former Housekeeper I like to inspect the room after checking in. The room I checked into: First impression was, the room was descent size. Standard amenities for a hotel room (2 queen beds) The bed: I pull the sheets back on both bed. You can see make-up on one of the pillows and hair under neither the blankets. (You can definitely tell that Housekeeping took a short cut in cleaning this room. And definitely did not change the sheets.) After pulling the fitted sheet off exposing the mattress I spotted a bedbug! The bathroom was not clean. The toilet did not get scrubbed clean. The tub was nasty. And you can see hair on the floor. I ended up getting a refund for my stay here. Prior to booking the stay thru Expedia I notice a no refund policy for this hotel but bc of the bedbugs I was able to get a full refund. I took a video but bc I am in the video 😳 I do not want to post it. I did however take a few screenshots. Also, I have a pic of the bedbug but can not find it. If I end up finding it later I will update this review.

THIS HOTEL CLOSED IN SUMMER 2023. I booked 3 rooms in spring 2023 for a pre-eclipse stay on 7 April 2024. When we arrived it was deserted and padlocked. OYO had the nerve to charge a full-price cancellation fee which has fortunately now been refunded. OYO did not appear to know the hotel was closed, since we kept receiving welcoming emails.

I was asked for a $100 deposit upon arrival, although I booked online and there was no mention of it online. My key worked once for the room and not again, staff opened my door with a master key but never gave me another key for the room. The room was dirty, there was mens facial hair all over the sink, there was black hair all over the shower curtain (my hair is light brown/dark blonde), there was no conditioner with the shampoo, and there were no towels at all in the room. Overall unsatisfied and needs a lot of improvement.

Really nice hotel with a large lobby and nice large rooms. Great windows displaying a view of the small city. Had to request towels from housekeeping a few times in the beginning but got better after the first day. Rooms are relatively clean. Cleaner than most motels in the area.

My stay was really nice staff was very professional my room was great yes they got hit really hard with the pandemic and then the bad storm, the price was fantastic I stayed for 12 days. And yes renovations was being done some were completed while I was their as a person that use to have a businesses it tough no I didn't face a pandemic. But I will be a blessing to them with some things as well as encouraging to keep striving for Exellance, oh the location was everything close to soo much you could walk if you wanted to