Best Western Inn & Suites of Macon

Staff was fine. Check in and check out was good except I didn’t receive my two free waters at check-in. My room was clean, but smelled pet odors. The common areas and halls were clean. The cleanliness did not affect our stay at all. We’ve stayed at this hotel for years every time we went north and came south. We have noticed a slight deterioration in the quality of the hotel. Our room have always been clean.

Positive: LOCATION AND THAT IT ALLOWS PETS Negative: BUGS!!! THERE WERE ROACHES IN TRASH CAN AND CRAWLING ON VANITY TOP

First of all, the hot tub is fabulous!! However, the breakfast was nasty, because we literally had cockroaches for breakfast. One lady had one in her coffee, and I had one in a glass of milk straight from the dispenser. Not too happy about that, and the owner only replied with I'll change the milk unapologetically, not even offering an apology for me just having drank from a glass of milk with a roach in it. Non deterred, my wife and I made our way back to the hot tub. During the night we were awaken by a big fiasco of a love triangle and a window was broken next to us. My wife was terrified!! The next morning we went to complain, and they had no idea there was blood and broken glass everywhere. So while I would definitely recommend the hot tub and pool, I wouldn't recommend the atmosphere for children or even scared adults. Oh, and it snowed while we were there!! Definitely a ➕️

Clean, quiet, decently priced and well managed. The pool was not working, but that was not a big deal. Breakfast was great. Freshly prepared, good variety and hot and tasty. Great coffee. Room was clean, bathrooms were clean and adequately equipped. Shower water was hot and plentiful. Good sized flat screen and good channel variety. Linens were clean, mattress was comfortable and the AC functional. Staff was friendly and professional.

I stayed here and the truth is that the room was clean and the bed was comfortable. The only inconvenience I had was that I paid for a room with a king bed and since I was with my dog they told me that it was not possible that I had to go to one with 2 beds (having already paid for the king that was more expensive) and I paid an additional fee for my pet of $15, otherwise everything was fine

Room was clean, desk associate pleasant. Heater in room didn’t work, blew cold air all night at 32° outside, tried to call office to report but phone didn’t work. Breakfast had good selections but juice machine was out of order. After a 12 hour drive, we just wanted to relax so didn’t report anything.

DON'T STAY HERE. My husband, me, and our toddler needed a room for one night. I accidentally booked this hotel. I meant to book the one that was 6 mins south of this one. That one is super nice. This one is a health hazard for you and your family. They painted over all the mold on that walls which is now just growing through all the paint. The bathroom was covered in mold. There were German roaches in the bathroom and the sink area. I did pest control for 16 years so I know. 2 hours after we checked into the room we checked out and drove the 4 an half hours home. My husband has asthma and polyps in his nasal cavity. After 2 hours of being in the room he couldn't breathe from all the mold everywhere. The AC had mold all in it. We could never talk to a manger. Every time we call they tell us she is gone for the day and to call in the morning. We call in the morning and still the same story. They refused to refund our money. Please just go to the one that is 6mins south on 75 from this one. This one isn't even worth the $60 you pay.