Nine Orchard

Something’s different, and not in a good way. I’ve stayed at Nine Orchard three times over the last year. The aesthetics, the amenities, the adjacent Swan Room and Corner Bar are all worthy of HIGH praise. However, my most recent stay (12/14 - 12/16) was anything but praiseworthy. Upon arrival, the front desk manager was decidedly icy toward my wife and I. We were informed that because I didn’t book through AMEX Travel, I wouldn’t receive card member benefits (early check-in, late check-out, $100 dining credit and room upgrade when available). I’d booked directly with the hotel previously and received those benefits. The general manager stepped in and asked me to re-book my stay on the spot through AMEX Travel so that they could cancel the existing reservation. I obliged; I understood the desire to stick with hotel policy. Even after sorting that out though, there was lingering tension with the front desk manager, who seemed annoyed at our presence. Before wrapping things up at check-in, he begrudgingly upgraded us from studio queen to classic queen. I could see with seasonal demand, that may have been all they could do. I was upgraded to a terrace suite in late February and that was above and beyond what I was expecting. But again, there was an undercurrent with the front desk manager that stayed the duration of our stay. Every time we passed the front desk, he offered no greeting or acknowledgment. It made the marginal room upgrade seem personal because it was a marked difference from previous upgrades. I doubt we’ll stay at Nine Orchard again. Making guests feel unwelcome isn’t a hallmark of service, no matter how dreamy the interiors are.

Such an amazing hotel! The neighborhood is perfect, the rooms are so well appointed and roomy, and the staff make you feel so welcomed. The vibes are immaculate! I hope to stay here anytime I come to NYC. The included breakfast is order off menu so that’s a plus too! Oh and special shout of to Lauren, the best concierge in the game, she had recommendations for anything and was just the warmest person!

What a beautiful hotel, in a super spot - right in the thick of it in lower east side. Brooklyn is super accessible, and so many great bars and restaurants on your doorstep. The spec of the hotel and the design is some of the best we’ve ever seen - some real thought and money have been spent here! The only drawback we felt was the front desk staff were underwhelming given the quality and expense of the hotel, which was a slight let down. On check-in we were told certain things would be followed up on which never were. At similar priced hotels in NYC we’ve experienced much more helpful and friendly front desks. This is obviously pretty important when front desk are the first people you interact with when you walk in and also when you leave. That said we would definitely return for all the other great aspects.

We stayed at several hotels in New York, and Nine Orchard was our second stop — it turned out to be one of the most memorable. The design and furniture felt thoughtful and charming, with a sense of refinement that made the space very special. I especially loved the furniture, which I believe is in collaboration with BDDW — the classic yet elegant design and spacious rooms left a strong impression. Breakfast was delightful, and in the evening I met friends who live in New York, and we had dinner together at the Corner Bar — the food was delicious, and the service was excellent. The staff were consistently kind and attentive. Even though English is not my first language, they listened patiently and explained everything again in a calm and friendly manner, which made me feel very comfortable. Overall, it was such a warm and seamless experience. It reminded me of what true hospitality should feel like — genuine, attentive, and comforting.

The standard for 5 stars has really fallen in NYC. Nine Orchard is unfortunately no exception to the trend. ||The experience was ruined within an hour of arrival. For starters, we called ahead to ensure our early check in would be honored and the room available. We were told the room was unoccupied the night prior, and to come by the hotel anytime to check into the room. We arrived at 2pm (standard check in is 3pm), yet we were told our room wasn’t ready. ||We then checked in to our Supreme view king to find it looked NOTHING like the photos online. Our room did look identical to the studio king room photos and layouts. The supreme view king has a living room with a couch in every photo. The studio king does not. The hotel tried to convince me that I was indeed in a supreme view king room… but clearly it was a lie. Eventually they agreed to move me to the correct room (the next day). ||Poor check in process and some shady tactics with the rooms. Beware…. MAKE SURE TO CONFIRM THE EXACT ROOM LAYOUT AFTER BOOKING THEY WILL TRY TO SNAKE YOU

I've stayed here several times, and always had an awesome experience. Reception: Probably the best group of people I've interacted with throughout my travels around the world. I don't know how they did their hiring, but every team member at reception is friendly, professional, responsive and take pride in their work. All of them deserve raises. Serge especially deserves a shoutout for always being on point with everything throughout my stays here. Also thankful for the bellboys who always offer to open doors and carry things. Cleaning service: Cleaning staff are all very friendly, and they're always professional but fast. They even give you cookies and water every evening, a small gesture but makes you feel at home. Rooms: Very well designed to invoke a sense of homeliness. I'm very sensitive to feeling uncomfortable outside of my own home, but this is the only hotel in NYC that doesn't give me that feeling. Every light's brightness can be adjusted, AC is easy to operate, furniture are sturdy and minimal which is a important point because that means they're easy to clean so you won't find uncleaned spots.

I shot an engagement party at Nine Orchard's bar on the 14th floor. It's a great spot for a private event. You get good light and a cool view of the city for photos. It fits about 75-100 people comfortably, but any more would be a squeeze. My favorite part was the gazebo you can get to by a staircase, it makes for really unique photos. The food and drinks were good too, which always helps keep the party vibe going. I'd tell clients to check it out.